Ratings based on 153 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
Great service, they upgraded my room size. Happy the freezer in the min fridge was larger than normal. Easy to uber around and this place is closer to the train station than I thought. It is nice to have a restaurant at the top also with good food and nice staff. Get the breakfast also in the mornings.
Comment from Hotel Management
15 Mar 2024 by Aneta , Hotel Management
Dear Eric, Thank you for taking the time to share your comments with us following your recent stay at Park Hotel Diament**** in Katowice. I am pleased to learn that every side of stay was satisfying and our staff did their best to fulfilled your expectations. We are looking forward to welcoming you back in near future. Kind regards, Aneta Szulc Rooms Division Manager
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
15 Mar 2024 by Aneta , Hotel Management
Dear Sakineh,Thank you for sharing your opinion following your recent stay at Park Hotel Diament**** in Katowice. I am pleased to learn that we fulfilled most of your expectations. We are looking forward to welcoming you back in near future. Kind regards Aneta Szulc Rooms Division Manager
by A verified traveler
Posted 12 Feb 2024
The staff were great and friendly. The WiFi in my room did not work properly i only got signal in half of my room and so I had to rely on data mostly. My room card stopped working TWICE in a 4 night stay and had to have reception re-scan the card. That wasn't uncommon either because I met other people who had that same issue. Other than that it was high quality with lots of amenities.
Comment from Hotel Management
14 Feb 2024 by Aneta, Hotel Management
Dear Mr. Brendan,Thank you for taking the time to share your experience with us. We appreciate that you noticed the friendly staff and we value your opinion. We are sorry that our WIFI did not meet your expectations; we strive to provide a comfortable and pleasant experience for our guests, and it is disappointing that we did not meet that standard on this occasion. We can assure that we will use your comments as an opportunity to continue to make improvements to ensure that all of our guests have an enjoyable stay.Kind regardsAneta Szulc Rooms Division Manager
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Aneta Szulc , Hotel Management
Szanowny Panie Marcinie,Dziękujemy za pozostawienie oceny dotyczącej Pana pobytu w Park Hotel Diament**** w Katowicach. Niestety brak dodatkowego komentarza uniemożliwia nam zrozumienie, co wpłynęło na tak niską ocenę końcową. Uwagi dodawane przez naszych Gości są zawsze jak najbardziej mile widziane, ponieważ wiemy, jak poprawić standard świadczonych przez nasz Hotel usług. Przepraszamy za wszelkie niedogodności oraz mamy ogromną nadzieję, że będziemy mieli okazję gościć Pana w przyszłości, a kolejny pobyt będzie dla Pana miłym zaskoczeniem. Serdecznie pozdrawiam, Aneta Szulc Kierownik Pionu Hotelowego
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
3 Aug 2023 by Aneta, Hotel Management
Szanowna Pani Beato,Ogromnie dziękujemy za poświęcony czas na pozostawienie oceny dotyczącej Pani pobytu w Park Hotel Diament**** w Katowicach. Jest nam ogromnie miło, iż spełniliśmy większość Pani oczekiwań względem pobytu. Doceniamy pozostawiony komentarz i mamy ogromną nadzieję, że będziemy mieli okazję gościć Panią w przyszłości. Serdecznie pozdrawiam, Aneta Szulc Kierownik Pionu Hotelowego
by A verified traveler
Posted 2 Jul 2023
Comment from Hotel Management
3 Aug 2023 by Aneta, Hotel Management
Dear Olatayo,Thank you for sharing your opinion following your recent stay at Park Hotel Diament**** in Katowice. I am pleased to learn that we fulfilled most of your expectations. We are looking forward to welcoming you back in near future. Kind regards Aneta Szulc Rooms Division Manager
by A verified traveler
Posted 1 May 2023 on Hotels
by A verified traveler
worst overnight stay ever
Posted 23 Apr 2023 on HotelsMy booking was transferred to Hotel Diament Vacanza, which is a much lower standard hotel. I only found out about it when I arrived at the hotel. I have not received price compensation. I have terrible experience after staying in this hotel
Comment from Hotel Management
4 May 2023 by Aneta Szulc , Hotel Management
Dear Guest,Thank you for taking the time to share your comments with us following your recent stay. We do apologize for the inconvenience caused to you. As you received our response we refunded partly your stay. We are grateful for your input, which will assist us in maintaining the high standards of service we strive to attain. We are hoping to see you in the future. Kind regards Aneta Szulc Rooms Division Manager
by A verified traveler
Nie polecam
Posted 5 Apr 2023 on HotelsŚniadanie w cenie 70 zł to jakieś nieporozumienie. Nie warte nawet 20 zł. Druga sprawa to parking hotelowy w cenie 50 zł - czy wszyscy już totalnie poszaleli? Nawet w Niemczech parkingi hotelowe są tańsze!
Comment from Hotel Management
21 Apr 2023 by Aneta Szulc , Hotel Management
Szanowny Panie Jarosławie,Dziękujemy za chęć podzielenia się wrażeniami dotyczącymi Pana pobytu w Park Hotel Diament w Katowicach. Pozostawienie Pana opinii dotyczącej ceny śniadania oraz parkingu jest dla nas niezmiernie cenna. Z pewnością rozważymy Pana uwagi. Mamy ogromną nadzieję, że będziemy mieli okazję gościć Pana w przyszłości, a kolejny pobyt będzie udany! Pozdrawiam Aneta Szulc Kierownik Pionu Hotelowego
by A verified traveler
Posted 25 Dec 2022 on Hotels
