Ratings based on 113 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Konrad Kostoulagiannis, Hotel Management
Dear Ela,Thank you for taking the time to share your review of Mercure Katowice Centrum. We are glad that you had a good experience with us. I hope that for your next stay, we will also meet your expectations 100%!With regards,Konrad KostoulagiannisGuest Experience Specialist.
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Konrad Kostoulagiannis, Hotel Management
Dear David,Thank you very much for having taken the time to rate our hotel.I'm delighted to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again,Best Regards,Konrad KostoulagiannisGuest Experience Specialist.
by A verified traveler
Great Hotel in Katowice, Poland
Posted 16 Feb 2024 on HotelsThe Mercure is a super cute hotel with a great lobby bar and a even better hotel breakfast. The rooms are clean and new and the bathroom products are great. They also have incredibly cozy beds. Definitely reccomend staying here the next time you are in Katowice!
Comment from Hotel Management
7 Mar 2024 by Konrad Kostoulagiannis, Hotel Management
Dear Tayler,Thank you for appreciating our bar and the decor in our hotel.We are glad that you enjoyed your stay and that you are considering returning to us, we really appreciate it.Sincerely,Konrad KostoulagiannisGuest Experience Specialist.
by A verified traveler from Chicago
Posted 13 Feb 2024
Nice new hotel in Katowice. Great location, very friendly and helpful staff. I liked the breakfast.
Comment from Hotel Management
14 Feb 2024 by Konrad Kostoulagiannis, Hotel Management
Dear Mr. Aleksander,Thank you for such a nice review of our hotel,We are delighted that you found your stay successful.We are proud that our breakfast and location met your expectations.However, what we are most pleased about is the praise for our staff, to whom we will personally pass on your words of appreciation, which will certainly motivate us to improve our level of service.Thank you again for your kind words, and we look forward to seeing you once more.Regards Konrad KostoulagiannisGuest Experience Specialist
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Konrad Kostoulagiannis, Hotel Management
Dear Ms. Emilia, thank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory.Your comments are truly appreciated.We all look forward to welcoming you back again.Konrad KostoulagiannisGuest Experience Specialist
by A verified traveler
Good to be back home
Posted 7 Jan 2024 on HotelsLocated a few steps from Central Train Station with connections to almost everywhere in Europe. Only two years old but with excellent service, friendly staff and visiting town that is constantly changing is a plus
Comment from Hotel Management
29 Jan 2024 by Konrad Kostoulagiannis, Hotel Management
Dear Mr. Andrew,Thank you for leaving such a nice review.We are pleased to hear that our service and location exceeded your expectations.At Mercure Katowice Centrum, we strive to provide our guests with a sense of specialness and comfort, and we are pleased to report that we have succeeded in accomplishing this feat again.We appreciate your kind words once again, and we're hopeful that you'll come back to our hotel again soon.Best regards,Konrad Kostoulagiannis.Guest Experience Specialist.
by A verified traveler
Great location!
Posted 21 Nov 2023 on HotelsLovely hotel in a great location.
Comment from Hotel Management
15 Dec 2023 by Konrad Kostoulagiannis, Hotel Management
Dear Adrian,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Konrad Kostoulagiannis, Hotel Management
Dear Yosef,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.
by A verified traveler
Posted 4 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Konrad Kostoulagiannis, Hotel Management
Szanowna Pani Joanno,Szanowna Pani Joanno, Dziękujemy za wybór naszego hotelu oraz pozostawienie opinii po pobycie, Cieszymy się, że pobyt uważa Pani za udany.W Mercure Katowice staramy się zapewnić naszym gościom niezapomniany i komfortowy pobyt. Cieszymy się, że tym razem również się to udało.Mamy nadzieję, że mimo pewnych niuansów powrót do naszego hotelu to tylko kwestia czasu.Z wyrazami szacunku Konrad Kostoulagiannis Specjalista ds. relacji z Gośćmi.
by A verified traveler
Posted 26 Oct 2023
Zatrzymałem się tu na nieco ponad dwa tygodnie w październiku 2023. Personel był bardzo przyjazny i profesjonalny. Jedzenie w Winestone było bardzo dobre (zwłaszcza rolada), a dwie minuty spacerem do stacji kolejowej było niezwykle wygodne.
Pokój był bardzo ładny, z podgrzewaną podłogą w łazience, dobrym widokiem na miasto i częstą i profesjonalną obsługą pokoju. Pomogli mi nawet poprawić moją znajomość języka polskiego. Jeśli kiedykolwiek ponownie odwiedzę Katowice, nie ma innego hotelu, w którym zatrzymałbym się.
Comment from Hotel Management
6 Nov 2023 by Konrad Kostoulagiannis, Hotel Management
Dear Adetayo,I would like to thank you for choosing our hotel and taking the time to leave such kind words after your stay.We are delighted that both the accommodations and the cuisine offered in our hotel have met your expectations. Naturally, we are delighted with the compliments expressed by the staff and will personally convey your words to the entire team.Again, I would like to express my gratitude for your kind words and your time. See you again at the Mercure Katowice Centrum!Konrad Kostoulagiannis,Guest Relations Specialist.
