Hotel Diament Spodek Katowice (Katowice) Hotel Review

2 out of 5

by A verified traveler from newton

Posted 12 Oct 2023

it was the apartment with a kitchen.. then kitchen had n cleaning supplies , so you had to but dish washing liquid, napkins, paper towels to use the kitchen.. The staff could not or would not print off my ticket for the Blues festival s i missed the event..one gave ne the wrong email and i re-emailed it several times to no avail .. You literally have to beg for kleenex for the room... never ever had a hotel that refused to provide kleenex. lastly, after leaving i rec's an email for a charge for a bottle of wine .. there was a bottle of wine n the living room table with not charge attached with 2 bottles of water.. No on mentioned a room bar or cost for the water and wine in the living room table.. yet insisted in two emails that i pay.. i will never stay ther again.. So many other hotels near Spodek with microwave, business center and restaurants ..

Comment from Hotel Management

17 Oct 2023 by Front Office Manager, Hotel Management

Dear Guest,Thank you for recently staying with us and taking the time to rate your experience.We strive to provide exceptional service and apologize that we did not meet your expectations.We are sorry about the lack of amenities in your room.In the case of wine, as we informed earlier, it is part of the minibar, which is charged additionally. There is also a tag on the wine that informs about the applicable fee.Thank you again for taking the time to share your feedback with us.

5 out of 5

by A verified traveler

Posted 25 Sep 2023 on Hotels

Comment from Hotel Management

27 Sep 2023 by Kierownik Recepcji, Hotel Management

Szanowni Państwo,Dziękujemy za poświęcony czas i pozostawienie opinii dotyczącej pobytu.Zadowolenie naszych Gości jest dla nas priorytetem, dlatego cieszymy się, że pobyt w naszym Hotelu spełnił Państwa oczekiwania.Zapraszamy ponownie do naszego obiektu przy kolejnej wizycie w Katowicach.

5 out of 5

by A verified traveler from Prague

Posted 24 Sep 2023

Hotel is good in city center, easy access to tram.

Comment from Hotel Management

25 Sep 2023 by Front Office Manager, Hotel Management

Dear Guests,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guests is our priority, which is why we are glad that your stay in our hotel met your expectations.We invite you to our facility again on your next visit to Katowice.

1 out of 5

by A verified traveler

This traveler left a rating score only Posted 1 Feb 2023 on Hotels

3 out of 5

by A verified traveler

This traveler left a rating score only Posted 4 Jan 2023 on Ebookers

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 3 Sep 2022

3 out of 5

by A verified traveler

No access to Spodek the hotel

Posted 14 Oct 2019 on Hotels

SO, the whole point of the stay at this hotel was acces to spodek rawa blues festival, w/o having together a taxi afterwards... But the access was limited to staff and event person. Hotel guest had to walk around the entire estate to get to the front entrance.. not thru the hotel attached to spodek.. Fortunately, the hotel has excellent customer service to make up for the fact that you have to enter the bldg in a hail of smoke. smokers hangout at the entrance .. all day and night .. the ashtray is right at the door of the entrance. for hotel and restaurant.. so to avoid lung cancer ya might want to grab a gas mask before coming... again they do have the best front desk people ...and that is this only reason to accept the level of smoke in the place.

5 out of 5

by A verified traveler

Brilliant hotel.

Posted 17 Sep 2019 on Hotels

Had a fantastic time at hotel diament spodek, the staff are very friendly, the room was clean and very comfortable, fresh towels every day, cleaned every day. Breakfast was great, cereal, fruit, cheese, meats, yoghurts, different breads, bacon, scrambled eggs, salad, cakes and other things. Eat in restaurant at hotel and that was great too. It's about 10 to 15 minute walk into the town from hotel. Very quiet in hotel, didn't hear anything from the spodek, hotel doesn't look anything from outside but it's another world inside. The bar and restaurant are very reasonably priced but does close at 10pm. Sylvia on the reception was adorable, very very helpful. All in all we had a brilliant time.

4 out of 5

by A verified traveler

So so

Posted 29 Aug 2019 on Hotels

The location is good but it looks like the back of a supermarket where all the deliveries are coming, weird structure. They were taking stuff in/out constantly like a venue setting a stage..., the security guy was very rude, not very politely cos I took the wrong way to leave the hotel. On the other hand, it was quiet room and clean but needs updating the decor, carpet no no, please we are in the 21st century, the pillow not good, I don’t understand why many hotels use that big pillows instead of the normal ones. There war a misunderstood about my payment and to clarify that everything was paid, a month ago, I have to contact Hotels.com, the receptionist wanted me to pay again, she didn’t even have my right details, not happy with that situation, lack of professionalism. I have to say restaurant style and breakfast were good, and service very friendly.