Ratings based on 159 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

A great room with a great soaking bathtub

Posted 6 Feb 2020 on Hotels
Upon entering the room we were impressed by the blue led lighting strips. It gave us the sense that we were going into a room of the future. However, they have enough other lights that we were able to read without any effort. (I don't really like hotels that are mood-lit and never able to make bright enough to read anywhere). The bath tub was wonderful. It is so great to sit and soak after a great trek.
Comment from Hotel Management
14 Feb 2020 by Tsering Maya Gurung Sales Executive , Hotel Management
Dear guest , Namaste! Thank you for choosing our hotel for your comfortable stay . We hope that you loved the accommodation provided by us . Thank you for rating us 10 / 10 . We look forward to welcome you in near future too . warm regards
2 out of 5
by A verified traveler from Saint Petersburg, Florida

Posted 4 Feb 2020
This was an average hotel I guess. I wanted to stay in Thamel for a few nights of my vacation so I choose the quirkiness of Royal Penguin. The first room they showed me did not have working electric, they had been having power issues of the whole floor leaving the dark corridor leading to the room and the room itself room unsafe for any guests. Then they showed me a second room that did not have working heat or Wifi. Then the 3rd room didn't have working heat either but the staff said that it just takes a while to heat up. While waiting 45 minutes for the heat to kick on, I called the front desk again. They sent 2 more employees to come and look at the heater; one of them changed out the filter. It finally kicked on, but I should mention that the new room was a significant down grade and nothing was adjusted on my bill then or at check out. Water runs yellow, some hotels in Kathmandu have clear colored water, they do not & the power outages are short but pretty regular. Staff were kind but most were not very helpful. Things I did like, FREE HBO in English, FREE room service breakfast which was pretty good and one of the housekeepers was very nice. Overall, the quirkiness of the hotel is not enough to stay here, I would not recommend to anyone. I'm sure there must be nicer properties in the Thamel area. This one disappoints.
Comment from Hotel Management
5 Feb 2020 by Tsering Maya Gurung Sales Executive , Hotel Management
Dear guest , Namaste! Thank you for choosing our hotel for your stay . We are very sorry for the inconvenience caused during your stay .We look look at your concern and try our best to solve . Warm regards
2 out of 5
by A verified traveler

Posted 1 Feb 2020 on Hotels
Comment from Hotel Management
2 Feb 2020 by Tsering Maya Gurung Sales Executive , Hotel Management
Dear guest , Namaste !! Thank you for staying in our hotel . We hope that you've loved the accommodation provided by us . We would like to welcome you in near future too . warm regards
4 out of 5
by A verified traveler from Ca

Posted 25 Nov 2019
Very happy and satisfied with the customer service , all the other staffs were very helpful too. Only the water was an issue, bathroom water was unclean it was yellow in colour. Please try to get clean water . Other than that every thing was excellent.
Comment from Hotel Management
28 Nov 2019 by Tsering Maya , Hotel Management
Dear valuable guest , Namaste !! Thank you for staying in our hotel . We are very glad to know that you've loved the accommodation provided by us . We hope to welcome you in near future. warm regards
5 out of 5
by A verified traveler

Posted 20 Nov 2019 on Hotels
Comment from Hotel Management
21 Nov 2019 by Tsering Maya Gurung , Hotel Management
Dear guest , Namaste !! Thank you for staying in our hotel . We are very glad that you've loved the accommodation provided by us . We hope to welcome you in near future, warm regards
3 out of 5
by A verified traveler from Kuala Lumpur

Posted 31 Oct 2019 on CheapTickets
There was no rooms with a balcony, and only 1 restaurant to eat in. The menu was limited, and the breakfast that was offered, very disappointing.
Comment from Hotel Management
2 Nov 2019 by Tsering Maya , Hotel Management
Dear guest , Namaste ! Thank you for staying in our hotel .We hope that you loved the accommodation provided by us . We hope to welcome you in near future .
5 out of 5
by A verified traveler

Posted 23 Apr 2019 on Travelocity
I stayed here with my 2 children. After reading reviews I was prepared for a reasonable, clean, yet perhaps not the best hotel. I was positively surprised. The room I got was exactly as pictured. For KTM style rooms, this was luxury. Plush tiger was waiting for us in the bed. Kids loved it. The greeting guards at the entrance made us feel welcome every time you cross the gates. Food in the restaurant was mediocre at best. My room was 62. The hotel, staff was great. I would return any time. Recommended.
Comment from Hotel Management
24 Apr 2019 by Tsering Maya Gurung Front Officer, Hotel Management
Dear valuable guest , Namaste !! Thank you for choosing our hotel for your comfortable stay. We hope that you loved the accommodation provided by us. We hope to welcome you in near future . warm regards
4 out of 5
by A verified traveler from Harbour grace, Newfoundland

Posted 22 Apr 2019
Great room but the sauna and steam room are not good. The steam room stank of ammonia and the sauna door stuck and I had to rip it off to escape!!
Comment from Hotel Management
23 Apr 2019 by Tsering Maya Gurung Front Officer, Hotel Management
Dear guest , Namaste!! Thank you for staying in our hotel . We are really sorry for the inconvenience caused during your stay. We will definitely fix all the spa issues . We look forward to welcome you in near future . warm regards
4 out of 5
by A verified traveler

Posted 17 Mar 2019
Comment from Hotel Management
2 Apr 2019 by Tsering Maya , Hotel Management
Dear our valued guest, Namaste!! Thank you so much for taking your valuable time to review us in detail. We are very glad that you loved the accommodation provided by us . We are striving to add more comfort by taking every feedback on a serious note and implementing the same. We thank you once again for making our hotel your home away from home and look forward to welcoming you very soon. Best wishes Tsering Maya Gurung
4 out of 5
by A verified traveler

good option, good price, food needs work

Posted 10 Mar 2019 on Hotels
this is a great semi-budget hotel in the downtown area close to restaurants and shops. they had access to a gym (different building) and a spa on-site, which i was tempted to use, but never got there. three nights were all good. the water was always hot, though it came out yellow. we didn't have any problems though, and there was plenty of bottled water to use for brushing teeth, etc. the room had heating (it got cold at night!) and the bed was comfortable. the security was overly polite and the front desk was always staffed and helpful. we did not like the breakfast - we got up twice for early flights, and noticed everyone else in the airport who had packed breakfasts had normal things (boiled eggs, sandwiches, box juice, a banana, etc.) while we only had the option of taking takeaway from the six meals included in the breakfast rate. this included pancakes, which we ordered, and they packed the syrup in tin foil! it spilled everywhere and ruined the rest of the food. we got muesli with no milk or yogurt - just plain, uncooked oats. so bizarre. other than that, the place worked out well for us.
Comment from Hotel Management
15 Mar 2019 by Tsering Maya Gurung , Hotel Management
Dear our valued guest, Namaste!! We are very happy to be your pick for stay in lovely Kathmandu. Thank you so much for taking your valuable time to review us in detail. We are really happy to know that you liked the accommodation provided by us . We are striving to add more comfort by taking every feedback on a serious note and implementing the same. We have noted your discomfort on breakfast provided we look forward to improving on this issue . We thank you once again for making our hotel your home away from home and look forward to welcoming you very soon. Best wishes Tsering Maya Gurung Front officer
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