Ratings based on 863 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
The staff were excellent marks on the walls and bathrooms a bit shabby
Expedia photos look waaaay nicer
Comment from Hotel Management
19 Mar 2024 by Ihr Team vom Wyndham Garden Kassel, Hotel Management
Dear Guest, Thank you for taking the time to share your review.We're delighted to hear that our staff made a great impression and that you found their service excellent. Our team is committed to providing exceptional service, and it's rewarding to know that this was a highlight of your stay. We regret to hear, however, that certain aspects of the room did not meet your expectations. While our photos aim to accurately represent our accommodations, we understand the importance of continuously improving and maintaining our facilities to ensure guest satisfaction. Rest assured, we will look into your comments about the wall marks and bathroom condition as we strive to provide comfortable and well-kept environments for all our guests.We hope that we have the opportunity to see you again soon. Kind regards,Ihr Team vom Wyndham Garden Kassel
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Ihr Team vom Wyndham Garden Kassel, Hotel Management
Dear Agnieszka, Thank you so much for these kind comments about your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope that you will return on another occasion. Best wishes,Ihr Team vom Wyndham Garden Kassel
by A verified traveler
Posted 4 Oct 2023
Nice property for a quick over night stay on the way to Berlin from Saarbruken
Comment from Hotel Management
13 Oct 2023 by Ihr Team vom Wyndham Garden Kassel, Hotel Management
Dear Arava,We appreciate that you took the time to review your recent stay.We are delighted to hear that you found our property to be a nice choice for your overnight stay on your way to Berlin. It's great to know that you appreciated the cleanliness of the room, the hotel's condition, and the service provided by our staff.Regarding the room amenities, we understand that they might not have met all your expectations. However, we strive to provide a comfortable stay for our guests with the amenities we offer, such as a wardrobe, ironing facilities, a desk, and a telephone. We appreciate your feedback and will take it into consideration for future improvements.We hope to see you again in the future.Kind regards,Ihr Team vom Wyndham Garden Kassel
by A verified traveler
Very good - easy access.
Posted 16 Sep 2023 on HotelsVery Good for an overnight stay on A7
Comment from Hotel Management
20 Sep 2023 by Ihr Team vom Wyndham Garden Kassel, Hotel Management
Dear Per,Thank you for such a positive review.We are delighted to hear that you found our location convenient for an overnight stay on the A7 and appreciated the easy access. It's great to know that you were satisfied with the cleanliness, hotel condition, service, and room comfort during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Ihr Team vom Wyndham Garden Kassel
by A verified traveler
Posted 1 Sep 2023 on Hotels
Both rooms no lacks, in one room no tea and coffee, in the toilet no soap and shampoo.
Comment from Hotel Management
4 Sep 2023 by Ihr Team vom Wyndham Garden Kas, Hotel Management
Dear Guest,Thank you for sharing a review.We appreciate your positive feedback on our room comfort and hotel condition. However, we are concerned to hear about the issues you encountered in your rooms. Our hotel does not provide tea and coffee makers in the rooms, but we do have a restaurant and a bar where you can enjoy a variety of beverages. Regarding the missing toiletries in the bathroom, we apologize for the inconvenience and will address this with our housekeeping team to ensure it does not happen again.We look forward to welcoming you very soon.Best regards,Ihr Team vom Wyndham Garden Kassel
by A verified traveler
Posted 8 Jul 2023 on Hotels
Comment from Hotel Management
10 Jul 2023 by Manager, Hotel Management
Dear Steven,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to welcome you back soon.Best wishes,
by A verified traveler
Posted 5 Jul 2023
First, I would like to compliment A. Marshall, she went above and beyond, to make my trip flawless and safe. She greeted me every evening when she was on duty, with a warm hello and big smile, upon my return. She assisted me with taxis and train travel, made my trip hassle free, she spoke perfect English & German. She is GREAT AT HER JOB, i wish her the best in life.
Comment from Hotel Management
15 Jul 2023 by Ihr Team vom Wyndham Garden Kassel, Hotel Management
Dear Terry,Thank you for sharing your review.We are delighted that you found our team to be helpful and professional. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to welcoming you again. Best regards,Ihr Team vom Wyndham Garden Kassel
by A verified traveler
Posted 5 Dec 2022
The car park was on site secure
We had travelled a long way and chosen this hotel for on site restaurant and bar, both were closed.
by A verified traveler
Posted 22 Aug 2022 on Hotels
by A verified traveler
Posted 22 Jun 2022
When I booked my stay in Feb. 2022 it was to use the pool as a mid-way break during my long trip to Germany. When I arrived, I was told that in March 2022 they closed the pool permanently. The point of my stay was now gone. The cost of the taxi from the Hauptbanhof to this hotel is 22.5 Euros, and it was a waste of my day, completely, before seeing Documenta downtown. Unfortunately, the bar and hotel restaurant are also closed. There is a vending machine if you want to buy wine or beer. The restaurant across the street was nice, with a huge outdoor patio, but painfully slow service. The staff at the hotel are nice however and the room really clean and fresh (white walls). There is no AC in the room but they provided a fan because it was a super hot day.
