Ratings based on 665 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Very thing good
Comment from Hotel Management
28 Apr 2024 by Fabienne Lennert, Hotel Management
Dear Basel,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Fabienne Lennert, Hotel Management
Lieber Alan,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Stay at H4 hotel Kassel
Posted 11 Nov 2023 on HotelsHotel room is spacious with great views. Internet speed should be improved
Comment from Hotel Management
13 Nov 2023 by Fabienne Lennert, Hotel Management
Dear Guest,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 4 Oct 2023
Very poor customer service, ok breakfast, very dated rooms. We arrived at 12:30pm and were met with a very curt “check in is not until 3” immediately upon walking thru the front door. Our group of 4 including 2 seniors were told we would have to wait until exactly 3pm before they would give us our room key. They had rooms available, that was abundantly obvious but chose to make us sit in the lobby for 2.5 hrs for no reason other than incredibly poor customer service. The rooms themselves are fine, very very dated and the doors have no deadbolt or other extra security lock or peephole so it felt a bit unsafe as well. Will not be staying here again and would not recommend.
Comment from Hotel Management
5 Oct 2023 by Fabienne Lennert, Hotel Management
Dear guest,Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. All the best for You,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler from Arlington
Posted 3 Oct 2023
Comment from Hotel Management
5 Oct 2023 by Fabienne Lennert, Hotel Management
Liebe Elaine,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Fabienne Lennert, Hotel Management
Liebe Ivica,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen. Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 17 Jun 2023 on Orbitz
Location is good. In the main street. Room is clean, but the breakfast is poor.
Comment from Hotel Management
18 Jun 2023 by M. Steinegger - online Reputation Assistent West, Hotel Management
Dear Miriam,Thank you very much for taking the time to review our Hotel. We constantly work on improving our guests’ satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. We are sorry to hear that not everything during your stay was to your fullest satisfaction. We hope to get the chance to convince you next time of our high standards.Best regards, Your Team of H-Hotels
by A verified traveler
Posted 10 Nov 2022
Nice hotel, with clean rooms
Comment from Hotel Management
14 Nov 2022 by Fabienne , Hotel Management
Dear Knud,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 3 Oct 2022 on Hotels
Comment from Hotel Management
5 Oct 2022 by Fabienne , Hotel Management
Liebe Ariel,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 19 Sep 2022 on Hotels
Comment from Hotel Management
24 Sep 2022 by M. Steinegger - Online Reputation Assistent West, Hotel Management
Lieber Rick,herzlichen Dank für Ihre super Bewertung. Es freut uns sehr, dass unser Hotel Ihren Geschmack in allen Bereichen getroffen hat und wir Sie von unseren Service Dienstleistungen überzeugen konnten. Gern heißen wir Sie bald wieder Willkommen und wünschen Ihnen bis dahin eine schöne Zeit. Viele Grüße Ihr Team von den H-Hotels,M. Steinegger - Online Reputation Assistent West
