Ratings based on 5 Verified Reviews

4.0 out of 5
3.8 Room cleanliness
4.0 Service & staff
2.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 Dec 2023
Amazing
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Dec 2023 on Hotels
4 out of 5
by A verified traveler

Posted 4 Jul 2023
Mostly good. I had informed them well in advance that a family member is wheelchair bound. They helped but at breakfast there were at least 10 steps where the wheelchair could NOT go down . The breakfast staff on both days REFUSED to serve that family member. After coaxing them they did fix it. Management needs to make EXCEPTIONS for handicapped persons- PLEASE NOTE
Comment from Hotel Management
28 Jul 2023 by Rosetum Kasauli, Hotel Management
Dear Ashok,Thank you for your valuable feedback. We apologize for the inconvenience caused and understand the importance of accommodating all guests, including those with mobility challenges. We take your concerns seriously and will communicate them to our management team for further review and improvement. Your comments will greatly assist us in ensuring a more inclusive and accessible experience for all our guests.Warm Regards,Team Rosetum
5 out of 5
by A verified traveler

Posted 8 May 2023
Stunning location and excellent staff and food.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Feb 2023 on Hotels
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