Ratings based on 42 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Horrible!
Comment from Hotel Management
6 May 2024 by SofiaK, Hotel Management
Dear Elena,Guest feedback is extremely important to us, and we are shocked to receive such a poor review from you without being provided with any detail about what caused you to feel so negatively about your stay with us. From the moment you arrived at the property yesterday, you stayed in your room, and did not reappear until the transfer vehicle we had arranged arrived to take you to Livingstone. You did not participate in our property briefing, you did not complete our guest registration form, nor did you even come out of your room for breakfast this morning. With such little use of our property facilities and such little interaction with our team, it is impossible for us to understand how you could have such a negative impression of your stay with us.If you have any genuine complaints about your stay we ask you to please contact us directly with the details at info@riverviewlodgechobe.com, to give us the chance to remedy any failings from our side.Many thanks.
by A verified traveler
Posted 18 Feb 2024
We stayed 4 nights in the deluxe chalet. From here, we covered both Chobe and Victoria Falls easily. The activities and excursions put on by the lodge were excellent. Food was great, as was the service. Reasonably priced for the area. We would definitely stay again.
Comment from Hotel Management
22 Feb 2024 by Sofia K, Hotel Management
Dear John,It was such a pleasure to have you stay with us and thank you so much for your wonderful review! We are delighted you enjoyed your time with us and hope to welcome you back again one day, hopefully in the not too distant future.
by A verified traveler
Posted 28 Nov 2023
by A verified traveler
Great place to stay in Kasane
Posted 28 Nov 2019 on HotelsGreat spot. Beautiful view. New rooms will be great when complete. All the staff were very friendly and helpful.
Comment from Hotel Management
28 Nov 2019 by RiverViewGM, Hotel Management
Many thanks for your review. We are so pleased you enjoyed your stay with us and felt well looked after by our friendly team. We are really looking forward to launching our new rooms, which are scheduled to be ready in March 2020, and we would be delighted to have you stay with us again one day and experience them for yourself.
by A verified traveler
Posted 30 Aug 2019
Very helpful and friendly staff! We had a very nice stay.
Comment from Hotel Management
6 Sep 2019 by RiverViewGM, Hotel Management
We are delighted you enjoyed your stay with us! It would be our pleasure to welcome you back again one day.
by A verified traveler
Posted 22 Jun 2019
Comment from Hotel Management
27 Jun 2019 by RiverViewGM, Hotel Management
Many thanks for your review! We are delighted you enjoyed your stay with us and it would be our pleasure to welcome you back again one day.
by A verified traveler from Wellington, NZ
Posted 22 Mar 2019
Enjoyed that it was a smaller place, set in a beautiful location on the river and away from the big “mass market lodges.” Everyone gets a “cabin.” Staff is very friendly and helpful. Game drives and river cruises were delightful, informative and packed with animals. Downside: breakfast usually the same, Internet very poor, and the power frequently goes out for 1-3 hours.
Comment from Hotel Management
1 Apr 2019 by RiverViewGM, Hotel Management
Thank you for taking the time to write us a review and we are delighted you enjoyed our intimate atmosphere and special setting on the Chobe River. We strive to provide personalised service to each of our guests and are really pleased you felt well looked after by our team and had such good experiences on your activities with us. We appreciate your feedback about breakfast and the internet at the lodge; regrettably internet in this part of the world is slower than one would find in larger cities, however we purposely work with the leading internet service provider in the region and make every effort to improve the internet service whenever new capability/technology becomes available. As a small, private lodge, it is regrettably not feasible for us to offer a very extensive food menu, however we do endeavour to offer a good variety for breakfast by providing 3 à la carte hot food options in addition to a continental breakfast. Whilst it is regrettable that you found our breakfast to be limited in choice, we do hope you enjoyed the quality of the food that was served. Many thanks for your patience during the scheduled power cut which took place during your stay with us. The electrical infrastructure in the area is in the process of undergoing an upgrade and as such power cuts do occur on occasion whilst essential work is being undertaken, however these works are expected to be completed very soon. Thank you once again for your review and valuable feedback, and it would be our pleasure to welcome you back again one day.
by A verified traveler
Over Priced
Posted 26 Feb 2019 on HotelsVery tired lodge in need on a complete renovation.
Comment from Hotel Management
27 Feb 2019 by RiverViewGM, Hotel Management
We appreciate you taking the time to write us a review, and are very sorry that your stay with us didn’t fully meet your expectations. The price of accommodation in Kasane is significantly higher than in other parts of the country due to its close proximity to Chobe National Park, and we make a concerted effort to keep our rates very competitive in comparison to similar properties in the area, and in consideration of the quality of facilities and services we offer at River View Lodge. We also endeavour to offer additional value for money by including complimentary breakfast and early ‘Safari tea’ in our room rates. It is regrettable therefore that you felt us to be overpriced.
We have been making improvements throughout the property over the past few months, and will continue to do so for the foreseeable future, including a full renovation of our chalets during our next low season so that they remain fully on par with the facilities and services we provide.
Thank you once again for your feedback and we wish you safe onward travels.
by A verified traveler
Wonderful family Safari - would stay again
Posted 3 Feb 2019 on HotelsWe stayed at the Lodge for 3 nights in a family room for 3 adults. We struggled to find the location, however once we arrived the hospitality was wonderful. We were shown around the complex, which consists of a restaurant, bar, open lounge area and swimming pool. The room itself was a good size with ample space. The cleanliness was good and the decor good for the location. The bathroom could do with some modernisation, especially the shower tap. The breakfast was always a great start to the day with plenty of Continental and hot food options. The evenings meals were from set menus that changed every night, these were a good portion and always great quality. The pool area had lots of space to lounge around, even when the hotel was full. Again, there was always staff nearby to assist with any needs. We also appreciated the free ironing service. The morning game safari organised by the hotel was lovely (although cold/windy in the vehicle due to the nature of the very large safari vehicle) and we saw some amazing animals, including lots of Elephant, Zebra, Giraffe, Lion. However, this is dependent on the day you visit the Chobe Park, I guess we were lucky to see Lions (as it was off/wet season). The transfers to Livingstone airport were organised by the hotel for $60 pp (prices can vary - check with hotel), again a good journey and ample of space in the vehicle. The only issue was on checkout when different $ conversion rates were applied but rectified after I identified.
Comment from Hotel Management
12 Feb 2019 by RiverViewGM, Hotel Management
Thank you so much for your review. It was our pleasure to host you and your family and we are thrilled you enjoyed your stay with us and felt well looked after by our team. Guest feedback is shared with our entire staff complement and our kitchen team and guide Mathews will be particularly delighted with your comments! Thank you for your valuable feedback with regard to the bathroom in your chalet, and we are sorry you found the shower tap in your bathroom not to be in perfect condition. We are planning a full refurbishment of our rooms during our next quiet season to ensure they are on par with the service and hospitality we provide, but in the meantime will be replacing the tap in your bathroom to ensure it works perfectly going forward. Our apologies also for the discrepancy with regard to the USD conversion rate applied on your final bill, and we appreciate your support in assisting us to rectify this. Thank you for choosing to stay with us during your family safari holiday, and we really do hope to welcome you back again one day for more African hospitality, delicious meals and special animal sightings in the park.
by A verified traveler from USA
Posted 21 Dec 2018
Beautiful location, so peaceful, with helpful staff and delicious meals. Will absolutely plan to stay here again the next time I'm in Kasane!
Comment from Hotel Management
26 Dec 2018 by RiverViewGM, Hotel Management
Thank you so much for your review! We are so pleased you enjoyed your stay with us and look forward to welcoming you back again one day.
