Ratings based on 6 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
2.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
There was an incident of theft unfortunately conducted by the staff. After the manager was informed, he took proactive measures to correct the mistakes and restore our lost money. The lodge offered two free meals to compensate, and the staff was fired.
Unfortunately, we also had another incident where two bats flew into our room and mosquitos nets, tried calling the reception desk via what’s app but nobody replied for two hours, then the power was out, the internet was cut. We couldn’t go out to the lobby to ask for help due to wild animals active at night, while having a fever in the middle of the night. It wasn’t a pleasant experience.
Comment from Hotel Management
28 Mar 2024 by Pearl, Hotel Management
Thank you for this review. We apologize for all the inconveniences and have made immediate action to re vermin proof our rooms to ensure this does not occur again. Thank you again for choosing to stay with us.
by A verified traveler
Posted 14 May 2023
Beautiful grounds if u love nature. Staff available and have good customer care. Overall was a great stay. Highly recommend.
by A verified traveler
Posted 22 Apr 2023
Customer service is top notch. All staff were very nice. Place is clean, my daughters especially enjoyed the experience of an out side shower. Food was delicious. I will definitely recommend this place and plan to go back.
Recommended
for Everyoneby A verified traveler from Kampala, Uganda
Best value for a wilderness lodge!
Posted 4 May 2018
Pros: The price! Only thing lower would be sleeping in a tent.
Cons: It fits a perfect niche as is, and improving any service would increase the price a lot. Better advertising is needed and internet presence.
Location: Absolute ideal place for visiting the actual Murchison Falls (15 min) or to go on a Chimp Trek. 45 minutes for game drives over the Nile.
Blows the similar competition away for price when booked with Expedia. Comfortable and quiet, and great staff. Three complaints, but not deal breakers. The solar showers only provide hot water around midday. Morning showers are cool. The internet only comes on at meal times - and then off the rest of the day and night. Not necessarily a bad thing though. But last week, for the first time the water smelled strongly of iron rust. Probably the solar heater needs to be cleaned.
Comment from Hotel Management
9 Jun 2018 by Sambiya River Lodge, Hotel Management
Dear Guest,
Thank you for choosing to stay at Sambiya River Lodge. Many thanks for your feedback and looking forward to seeing you again.
Thank you for your feedback about our hotel location, and suggestion about marketing. Plans are underway to take new photos and lodge video as part of our marketing.
Management will also address the issue of iron rust in water, by fixing the plumbing system and heater.
by A verified traveler
Non avevano la prenotazione
Posted 16 Aug 2018L’hotel non aveva contezza della prenotazione da me effettuata con expedia all’inizio di maggio per agosto, cioè 3 mesi prima. Arrivata nella struttura dopo un lungo viaggio, alla reception sono cascati dalle nuvole! Nessuna prenotazione a suo nome signora!! Hanno detto che expedia non ha mai comunicato loro del mio arrivo! È colpa del sambyia river lodge o di expedia? Ancora oggi non lo so! Certo che d’ora in avanti non potro più fidarmi di expedia! Per fortuna alla struttura avevano posto e dunque la stanza mi è stata data lo stesso, se no non so che fine avrei fatto, nel mezzo di nulla. Per il resto l’hotel è piuttosto “run out” si vede che ha conosciuto tempi migliori, comunque passabile. Personale gentile, buona la cena
by A verified traveler
Midden in Murchison Falls NP
Posted 6 May 2018
Location: in Murchison Falls NP, op minder dan een half uurtje van de Waterval (top uitzicht!) en van het pontje naar safari
mooi Lodge Park. De eigenaresse bleek er niet te zijn waardoor het personeel wat minder hard en enthousiast aan het werk was (voetbal was interessanter dan ons naar onze lodge brengen; ivm veiligheid vanwege wild in het park). Het is absoluut een mooi park op een prachtige locatie (al zit je aan de "verkeerde kant" van de Nijl voor een Safari. Als je het pontje wilt halen dus extra vroeg uit de veren ;-)
Eten is er redelijk goed maar wel aan de prijs. Vlak bij de Nijl zit Camping Red Chilli; heerlijk eten voor weinig (zowel lunch als diner). Leuk hip gezellig personeel.
Sambiya River Lodge is mooi en goed maar wel heel erg duur!
Comment from Hotel Management
9 Jun 2018 by Sambiya River Lodge, Hotel Management
Dear Guest
Thank you for staying with us and for your feedback.
We really appreciate your feedback about staff morale at work. We will address this through offering incentives to the staff who perform beyond expectation.
