Ratings based on 49 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by ザグランリゾートエレガンテ軽井沢, Hotel Management
この度は当ホテルを、ご利用いただきまして誠にありがとうございます。 お客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 27 Jul 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by ザグランリゾートエレガンテ軽井沢, Hotel Management
この度は当ホテルを、ご利用いただきまして誠にありがとうございます。 お客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 11 May 2023
Great location for train station and outlet is nearby.
The staff speak little English but very attentive to assist. The bathroom is shared not en-suite. Overall we enjoyed our stay.
Comment from Hotel Management
7 Jan 2024 by The Grand Resort Elegante Karuizawa, Hotel Management
Thank you for choosing The Grand Resort Elegante Karuizawa. Our hotel is within walking distance from Karuizawa Station, and we are very popular for our location.We are pleased to hear your compliments about our staff's service. We will share your compliments with our staff and strive to further improve our services. Thank you for taking time out of your busy schedule to write this review. We look forward to serving you again.
by A verified traveler
Posted 29 Apr 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by ザグランリゾートエレガンテ軽井沢, Hotel Management
この度は当ホテルを、ご利用いただきまして誠にありがとうございます。 お客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Karuizawa only good for outlets and ski resorts?
Posted 1 Mar 2023 on HotelsThe small resort hotel reopens strictly at 4pm for check-in… We were sort of stranded in the cold as we arrived at Karuizawa early slightly after lunchtime, we couldn’t even deposit our luggages as the hotel main doors were locked… Then hotel will be closed again from 11pm to 6am, there’s nothing much to do in Karuizawa after dark to speak of… Otherwise all were fine with expected Japanese-run standards. Onsen was good as praised in reviews.
Comment from Hotel Management
30 Apr 2023 by ザグランリゾートエレガンテ軽井沢, Hotel Management
この度はザグランリゾートエレガンテ軽井沢にお越しいただき、ありがとうございます。寒い中長時間お待たせするご不便をおかけしてしまい、申し訳ございませんでした。チェックインまでの時間は館内清掃の都合上、夜間は防犯の都合上、ロビー入口を閉めさせていただいております。お客様に対して、ご説明が不十分となってしまったことを深くお詫び申し上げます。軽井沢は、スキー場とアウトレットショッピングモール以外にもたくさんの素敵な場所がありますので、再度軽井沢にお越しになった際には、旧軽井沢などの観光地も訪れてみてください。この度はお忙しい中、口コミにご記入いただきありがとうございました。誠に勝手ではございますが、またのご利用をお待ち申し上げます。
by A verified traveler
Posted 22 Jan 2023 on Hotels
Comment from Hotel Management
6 Jan 2024 by ザグランリゾートエレガンテ軽井沢, Hotel Management
この度は当ホテルを、ご利用いただきまして誠にありがとうございます。 お客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 19 Feb 2022 on Hotels
Comment from Hotel Management
6 Jan 2024 by ザグランリゾートエレガンテ軽井沢, Hotel Management
この度は当ホテルを、ご利用いただきまして誠にありがとうございます。 お客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 6 Nov 2021
The place is very convenient to go anywhere, the room is clean and big enough to stay on, absolutely great to recommend and stay back repeatedly
Comment from Hotel Management
19 Nov 2021 by ザグランリゾートエレガンテ軽井沢, Hotel Management
Thank you for choosing to stay with us. We look forward to serving you again.
by A verified traveler
Posted 3 May 2024
古い施設でしたが、立地含め快適に過ごせました！おすすめです。
