Ratings based on 305 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
The hotel is a short walk from the train station and outlet mall which which was convenient and provided much of the available shopping and restautant options. It’s otherwise a quiet residential area. Our hotel room was spacious but it felt like it had not been used recently. Although cool outside, the room was warm and we could never figure out how to turn on the AC. It was not quite as clean and spotless as other Japanese hotels we’ve stayed in.
Comment from Hotel Management
15 Jun 2024 by ホテルグランヴェール旧軽井沢, Hotel Management
Thank you very much for staying at Hotel Grand Vert Kyu Karuizawa.Thank you so much for your feedback.The first room you stayed in is a popular room that is frequently used, but we clean it thoroughly every day.We are very sorry that you were not satisfied with the cleanliness.The air conditioner can be controlled using the panel on the wall.Thank you for your kind words about the location and the surrounding tourist attractions. As you said, our hotel is conveniently located about a 3-minute walk from the north exit of Karuizawa Station, facing a quiet residential area.Please come visit us again if you have the opportunity.
by A verified traveler
Posted 5 Mar 2024
Staff were rude and added extra fees when staying at the property. Avoid this hotel.
Comment from Hotel Management
30 Mar 2024 by ホテルグランヴェール旧軽井沢, Hotel Management
We apologize for any inconvenience caused.I will explain it again so that you can understand.Our staff will not charge you illegally.The only pattern in which we will charge an additional fee is when the number of people visiting the facility is greater than the number of people at the time of reservation.We have also charged you because there were more people visiting than there were reservations.Can you understand?Regular guests will not be charged as the number of guests will arrive as per the reservation.I hope you understand.
by A verified traveler from San Francisco
Posted 9 Feb 2024
Got an upgraded room with Japanese style sitting/dining area. Very clean and comfortable room. Close to the shopping area.
Comment from Hotel Management
30 Mar 2024 by ホテルグランヴェール旧軽井沢, Hotel Management
Thank you for staying at our hotel.Thank you for your compliments about our Japanese-Western style room. We are glad that you liked the cleanliness and comfort of our hotel.Also, as you mentioned, our hotel is located close to a shopping mall. We are glad that you liked it.If you have a chance, please stay with us again.
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
Posted 4 Jun 2023
by A verified traveler
Posted 11 May 2023
The property is so close to Karuizawa station and the famous outlet. I originally planned for 2 nights but have decided to stay just 1 night. The male evening staff was so helpful to cancel my 2nd night without charging me and told me I would get a refund from Expedia. Let’s wait and see! Will definitely stay here again!
Comment from Hotel Management
12 May 2023 by ホテルグランヴェール旧軽井沢, Hotel Management
Hello. Thank you for staying at Hotel Grand Vert Kyukaruizawa. Thank you for your praise of our location. If you have another chance, please stay at our hotel. looking forward to seeing you coming again.
by A verified traveler
Posted 28 Apr 2023 on Orbitz
This was the nicest room I have stayed in during my trip around Japan. The room was positively spacious. They brought breakfast to my room in a picnic basket.
Comment from Hotel Management
29 Apr 2023 by ホテルグランヴェール旧軽井沢, Hotel Management
Thank you for staying at Hotel Grand Vert Kyukaruizawa.Thank you for your kind words of praise. We are very happy to hear that you were satisfied with your stay. If you have another chance, please book a plan with breakfast. looking forward to seeing you coming again.
by A verified traveler
Posted 24 Aug 2020 on Hotels
by A verified traveler from Thailand
Posted 24 Feb 2020
Awesome!! newly renovated hotel with easy access to everything (we rent a car) couldn’t find any fault hope to visit Karuizawa and stay there again
Comment from Hotel Management
26 Feb 2020 by Hotel Grandvert-Kyukaruizawa, Hotel Management
Thank you for your many good comments. We make glad that hear it.
If you have opportunity that will come back Karuizawa, please stay at our hotel. We look forward to meet you again.
Thank you for staying with us.
by A verified traveler
Well designed rooms
Posted 14 Feb 2020 on HotelsSmall but very well equipped.
Well thought designed rooms.
Comment from Hotel Management
23 Feb 2020 by Grand Vert, Hotel Management
Thank you for your visiting us.
If you like our hotel, all of our staff feel great.
Look forward to seeing you again!
