Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from sant fost de campsantelle
Posted 28 Apr 2024
The room looked outdated, the bathroom and restroom were the worst part. AC was loud and impossible to adjust. The breakfast place overlooks the beach and that portion of beach is filthy. You have to pay for the lounge chairs on the hotel beach. Lots of flaws for a hotel that is supposed to be in the upper tier. As a reference we stayed at Le Meridien Karon: beautiful and clean private beach, free lounge chair, rooms are super clean, price is similar.
Comment from Hotel Management
2 May 2024 by Customer Relations Manager, Hotel Management
Dear GuestThank you for your feedback. We appreciate your perspective. Just to clarify, all beaches are public, and we fully support our local vendors. We're sorry to hear about your experience with the room and amenities. We strive to provide a comfortable stay for all our guests and will address your concerns promptly.Warm regards,
by A verified traveler
Posted 26 Apr 2024
Location on Kata Noi made for a relaxing stay. Mostly families, couples and singles, so no loud beach crowd. The beach was powdery white sand, the water inviting with 2 no-boat areas sectioned off for swimmers.
Quite an array for the complimentary breakfast. Staff easily assisted with day trips and activities. Housekeeping staff is the best, making sure guests have everything they need.
In addition to a gorgeous beach, there are a number of pools. Recommended!
Comment from Hotel Management
2 May 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,
by A verified traveler
Posted 25 Apr 2024
Excellent destination, will return
Comment from Hotel Management
25 Apr 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 14 Apr 2024
I would’ve preferred to have the beach directly on the hot hotel side. Do you have to cross the street and it was unclear whether you had to pay for lounges and umbrellas on the actual beach?
Comment from Hotel Management
22 Apr 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for your review. We appreciate your feedback. Please note that all beaches in Phuket are public. We apologize for any inconvenience regarding the beach access. However, please be informed that our hotel provides sunbeds throughout our facilities, and we are also very close to the beach. Regarding the lounges and umbrellas, they are available for rent from local vendors. We hope to welcome you back soon.Best regards,
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 23 Mar 2024
Very clean
Comment from Hotel Management
11 Apr 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 9 Mar 2024
Very nice and well maintained property.
Comment from Hotel Management
22 Mar 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,
by A verified traveler
Posted 9 Mar 2024
Good location, excellent beach area, which was very clean.
Staff were very friendly and is a quiet hotel.
Food more expensive and drinks lack alcohol. Buffet options including breakfast on the poor side, far too small for size of hotel.
Overall generally good.
Comment from Hotel Management
22 Mar 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,
by A verified traveler
Posted 16 Feb 2024
Excellent beautiful hotel, beach and staff
Comment from Hotel Management
9 Mar 2024 by Customer Relations Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
