Ratings based on 141 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Nice hotel, in a quiet area and in the middle of the nature.
We liked the idea that the property building is divided in 3 areas.
Not very easy to reach if not with the car. The public transport consists in a bus not too frequent and going up by foot from the city is difficult if you’re carrying luggages.
The areas are spacious and the room too even though I would plan some renovation considering the rates applied.
We really appreciated the free entry to the spa and the dining buffet option.
The breakfast was quite variegated.
Finally we considered a little excessive a 40€ per hour late check out option.
Comment from Hotel Management
17 May 2024 by Linda, Hotel Management
Dear Mrs. Andrea,Thank you very much for your stay at Spa Resort Sanssouci**** and for your feedback! We offer a transfer service for an extra charge for guests arriving by train or bus.Late check-out: by prior arrangement, an extra charge of 50% of the hotel accommodation price for 1 night is payable.We truly hope that you had a pleasant stay!We look forward to your next visit!Spa Resort Sanssouci
by A verified traveler
Posted 7 Mar 2024
Price is right. Saunas and pool is excellent. Very good, fresh, homemade food at restorants
Comment from Hotel Management
8 Mar 2024 by Linda , Hotel Management
Dear Mr.Igor,Thank you so much for the great review of our Spa Resort Sanssouci at Karlovy Vary! We very are glad, that you enjoyed your stay! We are looking forward to your next visit! Sincerely,Spa Resort Sanssouci
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
8 Jan 2024 by Spa Resort Sanssouci, Hotel Management
Dear Mrs. Andrea,Thank you for your stay in our hotel and the high rationg of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Spa Resort Sanssouci
by A verified traveler
Posted 11 Nov 2023
Overall the property was nice. We didn't realize there was three properties (Blue, Red, Green houses) when we booked it. The underground walk ways made it easier to navigate as it was pretty easy to go from the Green to Blue house for dinner and to the Red house for the swimming pool. We stayed in the Green house and the rooms were pretty dated but were spacious.
The dinner buffet was not the best and the hours didn't really lend to flexibility. The bar at the Green house was nice as was the bartender. Overall, we enjoyed our stay.
Comment from Hotel Management
13 Nov 2023 by Linda , Hotel Management
Dear Mr. Michael,Thank you very much for your feedback and the good evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary. We are very glad that you were satisfied with us! We look forward to your next visit! With best regards !LindaReputation Manager
by A verified traveler
Posted 22 Sep 2023
Hotel is big but quite old. Spa offer nothing except large swimming pool
Comment from Hotel Management
2 Oct 2023 by Linda , Hotel Management
Dear Mrs. Harin, Thank you very much for your Feedback and for the good evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary! Thank you for your suggestion to improve the service! However, we hope you had a pleasant stay! We look forward to your next visit! With best regards !LindaReputation Manager
by A verified traveler
Not four star hotel
Posted 21 Sep 2023 on HotelsThe hotel is definitely not 4stars. Small rooms, no air conditioning. No daily cleaning. The place advertise itself as pet friendly but has extremely high charges for pets.
Comment from Hotel Management
22 Sep 2023 by Linda , Hotel Management
Dear Mr.Antoni, Thank you for taking the time to share your feedback! We are sorry that you did not tell us your discomfort with the room on the spot. You have booked the Double room category. These rooms are 19 m2 in size. If you wanted a larger room, we could have offered you a higher category such as Suite. We always inform the guest in advance about the price for the pet.We are a Spa Resort and we put great importance on housekeeping and cleanliness of the hotel. Nevertheless, we hope you had a pleasant time at Spa Resort Sanssouci! We hope to welcome you back to our hotel very soon!Sincerely,LindaReputation Manager
by A verified traveler from Prague
Posted 3 Aug 2023
Comment from Hotel Management
1 Sep 2023 by Linda , Hotel Management
Sehr geehrter Herr Antonis, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,LindaReputation Manager
by A verified traveler
Posted 27 Jul 2023
Excellent service, the swimming pool is a plus, and the best breakfast.
Comment from Hotel Management
29 Jul 2023 by Spa Resort Sanssouci, Hotel Management
Dear Mrs. Blanka, thank you for your stay at Spa Resort Sanssouci and for your high rating of our services. We are glad that you enjoyed your stay with us and we will be happy if you come back in the future.Sincerely, Spa Resort Sanssouci
by A verified traveler
Posted 21 Oct 2022
They have to change bed , pillow and blanket ( too small size)
Comment from Hotel Management
24 Oct 2022 by Linda - Reputation Manager , Hotel Management
Dear Mrs.Valentina, Thank you very much for your feedback! We are very sorry to hear that now, however, if you would be interested in a change of your blanket and pillow, you should have asked the reception desk and it would be done right away. Even though, we hope we will be able to welcome you again!With the best regards, Linda Reputation Manager
by A verified traveler from SAN YSIDRO
Posted 7 Sep 2022
