Ratings based on 90 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Cristina, Hotel Management
Dear Katarina,Thank you for your positive review, we are very pleased that you enjoyed your stay in our hotel and we greatly appreciate your visit.We hope to welcome you to our hotel again soon!Best regards,SWH Management Team
by A verified traveler
Very unpleasant, cash only, outdated
Posted 24 Oct 2023 on HotelsDo not do this to yourself! This place is outdated, weird, and uncomfortable.
Here is what we did not like:
- You can only pay in cash, they are under some sanctions, or mafia or whatever, but they are quite aggressive at the end that you need to pay cash
- Rooms are spacious and clean but need major update - sinks are cracked, beds uncomfortable
- SPA is very outdated, feels more like hospital, got an overpriced massage that was weird, creepy and in not so clean and comfortable environment
- Hotel is kind of dark everywhere, evenings feels really uncomfortable, there is nobody around, not lively at all
- Overall, if you want to enjoy Karlovy Vary and be in a nice hotel, have decent SPA experience, and feel like you enjoyed your time there, this is absolutely not the hotel to go!
Comment from Hotel Management
24 Oct 2023 by Cristina, Hotel Management
Dear Anonymous,We appreciate you taking the time to share your feedback regarding your recent stay at Savoy Westend. We are genuinely sorry to hear that your experience did not meet your expectations, and we regret any inconvenience you may have encountered during your visit.Regarding the payment method, we apologize for any inconvenience this may have caused. This is certainly not the experience we want for our guests.Your comments on our rooms, spa, and overall ambiance have not gone unnoticed. We take this feedback seriously, and we are committed to improving our services and facilities. The ambiance of the hotel and the spa environment are areas where we aim to enhance the guest experience. Your remarks will be used as valuable input in these ongoing efforts to make improvements.We sincerely apologize for the shortcomings you experienced during your stay and thank you for bringing them to our attention. We hope you might consider giving us another chance in the future, as we are dedicated to making the necessary changes to offer a more enjoyable and comfortable experience.Once again, thank you for your feedback.Sincerely,SWH Management Team
by A verified traveler
Bad Experience; CASH ONLY
Posted 3 Oct 2023 on HotelsMy experience at this hotel was bad. To start with:
1. Hotel credit card machine was not working. So everything had to be paid with cash. Who would expect to be walking around with 15,000 - 20,000 kronor in cash?? Going to city center and getting the cash cost us an extra $85 in transaction fees and poor conversion rates.
2. Being a small town and boutique hotel, very few people speak English. We made an appointment and went to the spa at the time. It was our first experience in a "salt cave". Nobody to tell us what to do. We lost about 10 minutes in this experience, but had to pay full price. Same thing with the mineral bath. Lost few minutes because there was nobody to guide us, but had to pay full price.
Finally at check out time, we were told that their credit card system is not working for a month!!!. If that was the case, the hotel should have informed the guests in ADVANCE so that we would have made alternate arrangements.
As for the hotel itself, it is a very nice property and enjoyable if the hotel can do a better job.
Comment from Hotel Management
4 Oct 2023 by Cristina, Hotel Management
Dear Mr./Ms. Anonymous,Thank you for taking the time to share your feedback about your recent stay at Savoy Westend Hotel. We appreciate your honest review as it helps us improve our services and guest experience.We regret the inconvenience caused by the credit card machine not working during your stay. This is certainly not the experience we want for our guests. It's important for us to clarify that the credit card information is listed on the website "Expedia." Regarding the language barrier and the lack of guidance in the spa area, we apologize for any confusion or inconvenience you experienced. We will take your comments into consideration and work on enhancing our guest service, including providing clearer instructions for spa experiences.We are pleased to hear that you found the property itself enjoyable, and we hope that you would consider giving us another opportunity to provide you with a much-improved stay in the future. We truly appreciate your feedback, and it will be instrumental in helping us enhance our services.Once again, we apologize for any inconvenience you faced during your stay and thank you for choosing Savoy Westend Hotel.Warm regards,SWH Management Team
by A verified traveler
Posted 8 Sep 2023
Comment from Hotel Management
14 Sep 2023 by Cristina, Hotel Management
Dear Janice,Thank you for your positive feedback, we are very glad that you enjoyed your stay at our hotel.We hope to welcome you to our hotel again soon!Best wishes,Your SWH Management Team
by A verified traveler
Posted 21 Jun 2023
The hotel is beautiful and the staff were very nice !we enjoyed the spa and the room, but We had one problem in the room The AC wasn’t working and they sent us somebody to fix it but he couldn’t. When we ask for another room the lady said it was full and her solution to the AC problem was to open the window. We were very disappointed and couldn’t sleep because of the noise outside. Beautiful hotel but no AC.
Comment from Hotel Management
23 Jun 2023 by Cristina, Hotel Management
Dear Cecilia,Thank you for your positive review and we are very happy that you enjoyed your stay in our hotel. We are glad that you liked and enjoyed our room and the Spa center. We would like to apologize for the air conditioning, which was not yet fully functional due to a recent switch on and was not working at full capacity at the time of your stay, but is now working perfectly. We hope to welcome you back to our hotel soon!Best regards,Your SWH management team
by A verified traveler
Posted 3 May 2023
While this property is beautiful they certainly made my daughter feel unwelcome at the spa area.
The restaurant & front desk was lovely.
Comment from Hotel Management
22 May 2023 by Cristina, Hotel Management
Dear guest,Thank you for your review, we hope you enjoyed your stay at the Savoy Westend Hotel and spent a pleasant few days here. As for your daughter, I have passed your information on to the manager so next time no one will feel uncomfortable.We hope to welcome you back to our hotel again soon!Kind regards,Your SWH Management Team
by A verified traveler
Posted 29 Mar 2023
Spa needs an update . Staff was ok .spa schedule was complicated with spotty hours . Hotel staff was excellent . Breakfast buffet was outstanding .
Comment from Hotel Management
4 Apr 2023 by SWH , Hotel Management
Dear Michael, Thank you for your review, we are pleased that you enjoyed your stay at the Savoy Westend Hotel, especially the friendly and helpful staff. We are also very sorry that you were unhappy with the opening hours of the Spa Centre. We hope to welcome you back soon. With kind regards, Your SWH team
by A verified traveler
Posted 31 Dec 2022 on Hotels
Comment from Hotel Management
17 Jan 2023 by Cristina, Hotel Management
Dear Guest,Thank you for your positive review, we are very happy that you enjoyed your stay at our hotel and appreciate your visit very much.We hope to welcome you again soon in our hotel!Sincere friendships,Your SWH team
by A verified traveler from Baden
Posted 8 Nov 2022
Ideal accommodation for a wonderful city
Comment from Hotel Management
9 Nov 2022 by Cristina, Hotel Management
Dear Eduardo,Thank you very much for this positive feedback!It was a pleasure having you with us and we hope to welcome you back soon.Kind regards,SWH team
by A verified traveler
Posted 28 Sep 2022 on Hotels
Comment from Hotel Management
5 Oct 2022 by SWH management, Hotel Management
Dear James, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team
