Ratings based on 271 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2023 on Hotels
by A verified traveler
Posted 1 Oct 2023
The stay was awesome. Room was perfect. Loved it. The only issue we had was with a rude hostess at the restaurant attached to the hotel. Maybe she had a bad day, but she was far from welcoming. Other then that, super.
by A verified traveler
Posted 1 Sep 2023 on Hotels
by A verified traveler
Posted 11 Jul 2023
We didnt like the older long hairedan at check in. Completely lazy, did not offer to help with bags or anything. If your bahs are heavy, good luck with the stairs if you get this man. Copied our passports for some reason too. Asked the other front desk help and they had no idea why, or where he put this vital info. And they charge for extras like hot water kettle to make in room coffee which there was none to begin with. The pillows were terrible so we asked for smaller pillows and they charged for delivery of these pillows that werent even smaller.. Bonus points for location only. Its a run down place for sure with no access to the room A/C. Its a set temp and not cool enough for July in Karlovy Vary. It was a heat wave! Stear clear, not worth the money.
Comment from Hotel Management
12 Jul 2023 by Sales manager , Hotel Management
Good morning,the International Film Festival was taking place during your stay. There is a high turnover of people and the receptionists have to check in a lot of people at once, so they copy their passports so they can hand over the room keys and check in do later. We try to save your time. We do not have coffee sets in the room and the kettle is for a fee as we state everywhere. If the pillows do not suit you, our maid will be happy to bring you another type or another piece. The air conditioning has been running since the beginning of June. Thank you for positively evaluating the location of our hotel.
by A verified traveler
Posted 8 Dec 2022 on Hotels
by A verified traveler
Posted 11 Oct 2022 on Hotels
by A verified traveler
Posted 13 Aug 2022
It was good
by A verified traveler
Posted 6 Aug 2022
Clean and spacious room bathroom. Very friendly and helpful male receptionist on check out with excellent english skills.
by A verified traveler
Posted 15 Jun 2022 on Hotels
by A verified traveler
TERRIBLE
Posted 25 May 2022 on HotelsStaff unavailable when calling reception !!!!!!! they don't even call back ! No coffee maker in the room and Breakfast don't start until 8 am!!!!!!!!!!!!!!!!!!!!!!
we had to leave at 5:30 am to catch our Bus back to Prague and I did mention it to the reception guy ( with better English ) the day before ! on the darling morning of our departure , a female receptionist with bare understanding of English and perhaps worst Desk skills tells me that I OWE over 5200 Koruna ( total cost of our stay)!!!! Even after repeatedly mentioning to her that the amount have been paid MONTHS ago view Hotel.ca she kept pointing to the stupid bill that she printed and requesting the total amount ! I showed her my internet hotel.com bill history and told her that the amount has been paid and she then proceed by saying that the amount is for stay and Spa ( minimal English / just saying " you pay this amount & you used spa)!!!!!!! Frustrated , I told her that I was not going to wait all day for her to figure out her error and I had a bus to catch ( hoping she could understand ) and told her that I'm NOT going to repay her the money and left !!!!!!!! absolute disaster . DO NOT GO THERE !!!!!!!
