Ratings based on 5 Verified Reviews
3.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Feb 2024
by A verified traveler
Posted 28 Nov 2022
Not as expected. No slippers were provided to go to washroom. In room dinong order takes a long time. Coffee I ordered took nearly 45 min. Not as expected.
Comment from Hotel Management
25 Dec 2022 by Sunil Kumar, Hotel Management
Dear Ms. Jasleen Kaur, Thank you for feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review. We appreciate your loyalty to our brand.
by A verified traveler
3 star hotel
Posted 8 Jun 2022 on HotelsChecking staff ignorant,3 times ask them glass of water . Want to checkout 2 pm they refused breakfast limited option
Comment from Hotel Management
10 Jun 2022 by Sunil Kumar, Hotel Management
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed. Warm Regards, Sunil Kumar Assistant Front Office Manager
by A verified traveler from UK
Posted 16 Mar 2020
The staff are ever so polite and courteous, the service was excellent, staff at breakfast in the cafe western were excellent, food was delicious, hotel was spotless would stay here again.
Comment from Hotel Management
16 Mar 2020 by Ravinder Kumar ( Assistant Manager Front Office ), Hotel Management
Dear Guest, Greetings from Best Western Kapurthala ! Thank-you for your feedback and rating. It is our constant endeavor to create cherished memories for our guests and we are glad we lived up to your expectations. We thank you once again and look forward to your next visit.
by A verified traveler
Posted 18 Feb 2020
Reception staff did not seem to have up to date knowledge about procedures. Restaurant staff was excellent. Over all facilities were reasonably good excerpt the washroom size is very small difficult to move around.
Comment from Hotel Management
19 Feb 2020 by Ravinder Kumar, Hotel Management
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff data knowledge and procedures we are conducting training's. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed.
Warm Regards,
Ravinder Kumar Assistant Manager Front Office
