Ratings based on 252 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Krizevci
Posted 1 Apr 2024
Nature, glacier
Comment from Hotel Management
6 Jun 2024 by Malena Eder/ Guest Relations , Hotel Management
Lieber Ivan, vielen Dank für Ihre tolle Rückmeldung!Toll, dass meine Kolleginnen und Kollegen Sie verwöhnen und begeistern konnten!Ich freue mich sehr, wenn wir Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Malena Eder Guest Relations TAUERN SPA WORLD BetriebsgesmbH & Co KG Tauern Spa Platz 1, A-5710 Kaprun feedback@tauernspakaprun.com www.tauernspakaprun.com www.facebook.com/tauernspakaprunT. +43 6547 2040 F. +43 6547 2040
by A verified traveler
Posted 18 Feb 2024
Food and SPA were great after days skiing.
Comment from Hotel Management
6 Jun 2024 by Malena Eder/ Guest Relations , Hotel Management
Dear Aleksandr, Thank you for your feedback! We're delighted to hear that you enjoyed the food and spa experience after your days of skiing. We strive to provide a relaxing and enjoyable atmosphere for our guests, and we're thrilled that you found our offerings to your satisfaction.We hope to welcome you back for another memorable stay in the future. If you have any further feedback or requests, please don't hesitate to let us know.Best regards,Malena EderGuest Relations TAUERN SPA WORLD BetriebsgesmbH & Co KG Tauern Spa Platz 1, A-5710 Kaprun feedback@tauernspakaprun.com www.tauernspakaprun.com www.facebook.com/tauernspakaprunT. +43 6547 2040 F. +43 6547 2040
by A verified traveler
Misleading dress code
Posted 15 Feb 2024 on HotelsGreat hotel complex with plenty of facilities. Nice location, good size room. Would have given 5 star if it wasn’t for this bizarre incident on second night. I wore closed top croc to buffet dinner to rest my feet but was told it didn’t satisfy the dress code and had to go back to room and change, despite seeing multiple people (male and female adults) wearing flip flops and sandals on the same night and other nights in the same buffet restaurant. I have no issues following dress code if there is one clearly stated and if the rules are not used to apply to some not others. Not claiming to be a frequent traveller (gold member with hotel.com nonetheless) but I have never been refused entry to a hotel buffet wearing crocs anywhere in the world.
Comment from Hotel Management
6 Jun 2024 by Malena Eder/ Guest Relations , Hotel Management
Dear Beinan, Thank you for taking the time to provide us with your feedback. We're pleased to hear that you enjoyed our hotel complex, facilities, and the location, as well as the size of your room.We apologize for any inconvenience caused by the incident regarding the dress code at our buffet dinner. We strive to maintain a certain standard, but it seems there was a misunderstanding or inconsistency in enforcing the dress code on the night of your visit. We appreciate your understanding and patience in this matter.Your comments are valuable to us, and we will review our dress code policy to ensure that it is clearly communicated and consistently enforced. We hope that this incident does not deter you from visiting us again in the future.If you have any further concerns or feedback, please don't hesitate to reach out to us.Warm regards,Malena EderGuest Relations TAUERN SPA WORLD BetriebsgesmbH & Co KG Tauern Spa Platz 1, A-5710 Kaprun feedback@tauernspakaprun.com www.tauernspakaprun.com www.facebook.com/tauernspakaprunT. +43 6547 2040 F. +43 6547 2040
by A verified traveler
Posted 13 Jun 2022 on Hotels
Comment from Hotel Management
31 Jul 2022 by Silke Cizek, Hotel Management
Dear Mikhail,
thank you so much for staying in our hotel and for your great review.
I am very happy that my team and I made your vacation so special and that you had a great time. - Therefore we give our best everyday.
We are really looking forward to welcome you again in our hotel!
Best wishes from Kaprun,
Silke Cizek
Frontoffice Manager
by A verified traveler
Posted 17 Apr 2022
We have visited this property before but never stayed overnight so decided, coming out of lockdown/pandemic, let's have a treat. It was wonderful, top class in every way. Lovely run hotel with lots of facilities and little treats all around the spas, not to mention the free minibar which was very much appreciated after a day skiing.
by A verified traveler
Amazing resort, improvement in service is needed.
Posted 21 Aug 2021 on HotelsThe resort is truly amazing. Slow and unpleasant service in the dining room. Check out was horrible- asking me to pay for my already paid via hotels.com reservation. Delaying my departure for 30 minutes.
by A verified traveler
Posted 20 Aug 2021
by A verified traveler
Posted 31 Jul 2021 on Hotels
The hotel had no AC and is surrounded by a cow pasture where they spray manure all over the field. The entire lobby and rooms had a horrible smell and were filled with flies! When I asked to be changed to a room with AC because I’m allergic to mosquito bites they told me sorry we have no rooms in the part of the hotel with AC.
by A verified traveler
Posted 25 Jul 2021 on Hotels
by A verified traveler
Posted 17 Jul 2021
