Ratings based on 252 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Krizevci
Posted 1 Apr 2024
Nature, glacier
by A verified traveler
Posted 18 Feb 2024
Food and SPA were great after days skiing.
by A verified traveler
Misleading dress code
Posted 15 Feb 2024 on HotelsGreat hotel complex with plenty of facilities. Nice location, good size room. Would have given 5 star if it wasn’t for this bizarre incident on second night. I wore closed top croc to buffet dinner to rest my feet but was told it didn’t satisfy the dress code and had to go back to room and change, despite seeing multiple people (male and female adults) wearing flip flops and sandals on the same night and other nights in the same buffet restaurant. I have no issues following dress code if there is one clearly stated and if the rules are not used to apply to some not others. Not claiming to be a frequent traveller (gold member with hotel.com nonetheless) but I have never been refused entry to a hotel buffet wearing crocs anywhere in the world.
by A verified traveler
Posted 13 Jun 2022 on Hotels
Comment from Hotel Management
31 Jul 2022 by Silke Cizek, Hotel Management
Dear Mikhail,
thank you so much for staying in our hotel and for your great review.
I am very happy that my team and I made your vacation so special and that you had a great time. - Therefore we give our best everyday.
We are really looking forward to welcome you again in our hotel!
Best wishes from Kaprun,
Silke Cizek
Frontoffice Manager
by A verified traveler
Posted 17 Apr 2022
We have visited this property before but never stayed overnight so decided, coming out of lockdown/pandemic, let's have a treat. It was wonderful, top class in every way. Lovely run hotel with lots of facilities and little treats all around the spas, not to mention the free minibar which was very much appreciated after a day skiing.
by A verified traveler
Amazing resort, improvement in service is needed.
Posted 21 Aug 2021 on HotelsThe resort is truly amazing. Slow and unpleasant service in the dining room. Check out was horrible- asking me to pay for my already paid via hotels.com reservation. Delaying my departure for 30 minutes.
by A verified traveler
Posted 20 Aug 2021
by A verified traveler
Posted 31 Jul 2021 on Hotels
The hotel had no AC and is surrounded by a cow pasture where they spray manure all over the field. The entire lobby and rooms had a horrible smell and were filled with flies! When I asked to be changed to a room with AC because I’m allergic to mosquito bites they told me sorry we have no rooms in the part of the hotel with AC.
by A verified traveler
Posted 25 Jul 2021 on Hotels
by A verified traveler
Posted 17 Jul 2021
