Ratings based on 991 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Gross!
by A verified traveler
Posted 30 May 2024
pool was closed they were doing renovations but never mentioned it when booking and had trouble with our key to room
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're sorry for the inconvenience caused by the pool closure and the issues with your room key. We apologize that these were not communicated at the time of booking. We will work on improving our communication and maintenance to ensure a better experience for our guests.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are pleased to hear that you had a positive experience overall.If there are any specific areas where you believe we could improve to make your stay even better, please let us know. Your feedback is valuable in helping us enhance our services and facilities.We look forward to welcoming you back soon and providing an even more enjoyable stay.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are truly sorry to hear that your recent stay did not meet your expectations.Your experience is important to us, and we regret that we fell short in providing you with a satisfactory stay. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a much-improved experience in the future.
by A verified traveler
Posted 26 May 2024
Pool not open.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We apologize for the inconvenience caused by the pool not being open during your stay.We understand how disappointing this must have been, especially if you were looking forward to using the pool. We are working to resolve this issue as quickly as possible and appreciate your patience.Your feedback is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future. If there is anything else we can do to make your next stay more enjoyable, please let us know.
by A verified traveler from Bethalto
Posted 26 May 2024
The pool is empty. The elevator does not work. There is trash in the hallways. There is extremely lumited parking. There is the backseat of a car inside the side door of the hotel. No bar. No restaurant. Definitely not worth $100 a night
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Your feedback is very important to us, and we regret that we fell far short of your expectations.The empty pool, non-functioning elevator, trash in the hallways, limited parking, and the presence of a car's backseat inside the hotel are all unacceptable conditions that do not reflect our standards. Additionally, we apologize for the lack of dining options and amenities that you expected.We understand your frustration and disappointment, especially given the rate you paid. Please be assured that we are taking immediate steps to address these concerns with our team to prevent such issues from occurring in the future.We would like to make amends for your unsatisfactory experience. Please contact us directly at [contact information] so we can discuss this further and offer appropriate compensation for your inconvenience.Thank you for bringing these matters to our attention. We hope you will give us another opportunity to provide you with a significantly improved experience.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City.We are glad to hear that you had a good experience with us.If there are any specific aspects you believe we could improve to make your stay even better, please let us know. Your feedback is valuable in helping us enhance our services.We look forward to welcoming you back for an even more enjoyable stay in the future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are deeply sorry to hear that your recent stay was not satisfactory. Your experience is important to us, and we regret that we did not meet your expectations.Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you in the future.
by A verified traveler
Posted 23 May 2024
Gross place
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Your feedback is important to us, and we sincerely apologize for any discomfort or inconvenience you may have encountered during your stay.We take cleanliness and guest satisfaction very seriously, and we are committed to addressing any issues raised to ensure they are resolved promptly and effectively. Please know that your comments will be shared with our team for immediate action.Once again, we apologize for falling short of your expectations and hope to have the chance to welcome you back for a much improved stay in the future.
by A verified traveler
Posted 20 May 2024
Not nice, smelled like marijuana really bad!!!! Room was disgusting, 3 roaches as we walked into room. People fighting in the parking lot. This was all in 10 minutes of being there.
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are truly sorry to learn about the unpleasant experience you had during your recent stay at our hotel. Your feedback is deeply concerning, and we sincerely apologize for failing to meet your expectations.The issues you described are completely unacceptable and do not reflect the standards of cleanliness, safety, and comfort that we strive to provide to all our guests. We take such reports very seriously and are investigating these matters urgently to address them with our team and take appropriate action.Please accept our sincerest apologies for the inconvenience and distress you experienced. We understand the importance of a positive and relaxing stay, and we regret that we fell short in providing that for you.
