Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Assistant Hotel Manager, Hotel Management
Dear Jayme, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Elms Hotel & Spa; we hope to see you again soon. Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Assistant Hotel Manager, Hotel Management
Dear Claire, Thank you for choosing The Elms Hotel & Spa. We were pleased that we exceeded your expectations during your visit to the Excelsior Springs area. It was a pleasure having you as our guest; we hope to have the pleasure of hosting you again soon.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 28 Apr 2024
Beautiful hotel, quiet room and very clean. The bar tender at the Three Owls wasn't very friendly, that was my only "complaint".
Comment from Hotel Management
29 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Kari, Thank you for choosing The Elms Hotel & Spa and sharing your thoughtful feedback. We're glad to know that you appreciate the ambiance and charm of our property, as well as our quiet and clean accommodations. However, we apologize for any inconvenience caused by the service at the Three Owls bar. Your feedback is valuable, and we will address this with our team to ensure we are more diligent while serving our guests in the future. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay soon.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 26 Apr 2024
The hotel was nice, but not worth the Big dollars they charge. The staff was either very good or very weird.
Comment from Hotel Management
27 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Mike, We appreciate your feedback regarding your recent stay at our hotel. While we're pleased to hear that you enjoyed our property overall, we apologize if you felt that the value did not meet your expectations. Your comments about the staff are concerning, and we assure you that we will address this internally to ensure consistent and professional service for all our guests. Your satisfaction is important to us, and we hope you'll consider returning in the future as we continually strive to provide an improved experience that reflects the high standards we aim to uphold. We look forward to the opportunity to host you again soon.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 19 Apr 2024
Great customer service, beautiful landscaping, indoor/outdoor pools and hot tubs, and an excellent Spa! I will definitely take my family during my next stay! Historical Hotel! Loved it!
Comment from Hotel Management
19 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Adrienne, Thank you for the fantastic review regarding your recent stay at The Elms Hotel & Spa. We are thrilled we met your expectations for a seamless experience with our outstanding hospitality and scenic landscapes. We are also pleased you enjoyed our relaxing facilities, such as the pools, hot tubs, and spa! We look forward to hosting you and your family in the near future. Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 18 Apr 2024
Beautiful property with lots of places to relax and enjoy.
Comment from Hotel Management
18 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Aubrey, Thank you for choosing The Elms Hotel & Spa and taking the time to post a review. We're thrilled to hear that you enjoyed the charm of our property and found plenty of spots to relax and unwind! Creating a serene and comfortable atmosphere for our guests is one of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit soon!Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 16 Apr 2024
Beautiful, historic building with excellent staff throughout!
Comment from Hotel Management
16 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear David, Thank you for your kind words about The Elms Hotel & Spa! We're thrilled that you appreciated our historic charm and experienced excellent service from our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 8 Apr 2024
Thank you for the unique and friendly experience!
Comment from Hotel Management
8 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Morgan, We are delighted you had a unique and friendly experience at The Elms Hotel & Spa! Providing exceptional service is our priority, and we're thrilled to have made your stay memorable. Thank you for your kind words, and we hope to welcome you back soon for another wonderful experience!Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Jeff, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at The Elms Hotel & Spa so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 1 Apr 2024
it was very nice employees are friendly and helpful will go back again. our room was next to a service elevator. Er could hear the bell ding when it reached our floor and stopped. It was irritating early in the morning. Other than that it eas great
Comment from Hotel Management
2 Apr 2024 by Assistant Hotel Manager, Hotel Management
Dear Steve, We are flattered by your generous review of The Elms Hotel & Spa! It is very kind of you to recognize our devoted staff for their service. Your feedback about the elevator is noted, and we apologize for any disturbance caused. Thank you for being our guest, and we look forward to seeing you soon.Audrey BakerAssistant Hotel Manager
