Ratings based on 921 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Overall not a bad place to stay. They DO NOT have a restaurant on premise however even though the website and Expedia both state they do. I called to find out when it closed before we arrived and after being on hold for just over 14 minutes was told very shortly that Expedia is wrong and there is no restaurant. There is a cafe for coffee but it has very limited hours. Our room had a balcony which was nice but our AC was broken and would make a loud clacking sound at random when it was trying to work. We also found the previous guests socks by the couch so I don’t think the room had been cleaned as thoroughly as you’d hope. We also got assigned a room that someone was already in originally and had to go back downstairs to get a new room and keys after finding guests in the first room.
Comment from Hotel Management
11 Jun 2024 by Troy, Hotel Management
thank you
by A verified traveler
Posted 10 Jun 2024
Very nice facility. The parking was great. Was perfect for our weekend trip.
Comment from Hotel Management
11 Jun 2024 by Troy, Hotel Management
thank you
by A verified traveler
Posted 8 Jun 2024
Everything was nice
Comment from Hotel Management
13 Jun 2024 by Troy, Hotel Management
thank you
by A verified traveler
Posted 8 Jun 2024
The property was great the courtyard was really nice.
Comment from Hotel Management
9 Jun 2024 by Troy, Hotel Management
thank you
by A verified traveler
Posted 2 Jun 2024
It was a quiet more secluded property bit felt safe because it was away from other business's. Even if someone was being noisy inside the room was wuiet. Vlean and updated property!
Comment from Hotel Management
3 Jun 2024 by Robin Carter, Hotel Management
Thank you for your review, Hope to see you again soon
by A verified traveler
Posted 2 Jun 2024
It’s noisy on the weekends.
Comment from Hotel Management
3 Jun 2024 by ., Hotel Management
Thank you
by A verified traveler
Posted 2 Jun 2024
$15/room early check in if before 2pm. Paid $18/room per night for continental breakfast which was really a cold nasty breakfast sandwich, stale beagle with some mold, and the only edible thing was a yogurt or fruit cup. Staff was unfriendly and would not refund breakfast charges.
Comment from Hotel Management
3 Jun 2024 by Robin Carter, Hotel Management
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
by A verified traveler
Posted 2 Jun 2024
I’ve stayed at this hotel once before and i really enjoyed it, i checked in today, got a different room than i paid for, then the room i got had trash on the floor from the previous occupants, beds were made but there was crumbs, wrappers and flossers on the floor. Room smelled kind of mildewy which the other room i had before didn’t smell and was much more presentable.
Comment from Hotel Management
3 Jun 2024 by Robin Carter, Hotel Management
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
by A verified traveler
Posted 1 Jun 2024
Great property
Comment from Hotel Management
2 Jun 2024 by Troy, Hotel Management
thank you
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Troy, Hotel Management
thank you
