Ratings based on 336 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Samantha Bowles, Hotel Management
We would love to know what about your stay we could have improved.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Samantha B, Hotel Management
Thank you for your 5 out of 5 review. We hope to see you again soon.
by A verified traveler from Kansas city
Posted 1 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Drew, Hotel Management
Thank you so much for giving a rating about your experience with us. I'm glad to see that your stay was mostly positive but I see we still have room for improvement. I will let our staff know about your rating. We appreciate your choosing to stay with us.
by A verified traveler
Posted 24 Mar 2024
Just a little far out for entertainment, nightlife and downtown.
Comment from Hotel Management
25 Mar 2024 by Samantha B, Hotel Management
Thank you for your comments. We hope you still got to have a great time while you were in the area.
by A verified traveler
Posted 24 Feb 2024 on Hotels
We are a hockey family and our son had an early morning game. We checked in and the room was spacious and quiet, clean really all we needed was beds for the night got drove to the rink which was less than 10 minutes away we won our game.
Comment from Hotel Management
26 Feb 2024 by Samantha B, Hotel Management
We are so glad to hear that you had a great stay and hope to see you again soon!
by A verified traveler
Posted 13 Feb 2024
Was not notified of units being remodeled, my unit shower curtain rod broke. No doors closets closed handles hanging on doors, sofa ripped, was not a unit worth full price. Hall had construction dust barriers laying in hall a trip hazard, A discount should have been offered at checkout
Comment from Hotel Management
14 Feb 2024 by Samantha B, Hotel Management
We are sorry to hear about your experience. We are in the middle of renovations at the hotel and we are doing our best to minimize guest interruptions. We apologize for the inconvenience.
by A verified traveler
Posted 11 Feb 2024
We had a double room and the deadbolt would not allow the door to close behind you. You have to do a lot of tricks to get the door closed. Didn’t feel safe. When explained this to management, he said there was nothing he could do because no one was there and maintenance was gone for the day. He had no other rooms he could switch us with. I was not satisfied with that answer. When you are a paying customer the company needs to make right for fault on there end.
Comment from Hotel Management
11 Feb 2024 by Drew, Hotel Management
Our apologies for the issues with the dead bolt being out after opening the door. We have notified our team so we can make the necessary changes and remedy this issue. While we did not have the ability to provide an immediate remedy, our staff were able to provide a discount for this issue. Thank you for letting us know so that we could correct it.
by A verified traveler
Can a brutha get some breakfast!
Posted 8 Feb 2024 on HotelsThe staff was nice but the breakfast was horrible. The worker was very nice and apologized a million times but said they were out of everything all three days i was there. Oatmeal (very runny), oranges, eggs, bread and cereal. No meat, waffles, yogurt, other friut, pastries. Typically even a Super 8 would have most of that stuff. I understood the first morning things happen. But all three mornings?? Very friendly staff and clean rooms but i would probably stay someplace else next time because i love a good breakfast in the mornings.
Comment from Hotel Management
11 Feb 2024 by Drew, Hotel Management
Our apologies for the issues with breakfast. Unfortunately, we ran into issues that impacted our offerings. I apologize for this experience with us. We have corrected this issue. Our menu will have at least one meat option, eggs, and biscuits and gravy. We have at least one fresh fruit, yogurt, bagels, english muffins, and scones. We hope to provide you a better experience if you choose to give us another chance.
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Samantha B, Hotel Management
WE WOULD LOVE FEEDBACK ON WHAT WE COULD HAVE IMPROVED DURING YOUR STAY.
by A verified traveler
Not worth one Star
Posted 30 Jan 2024 on HotelsReserved the room through Hotel.com. Paid for a king-size bed as my hubby is 6’3. Got put in a queen room. Not to my Marriott’s standard by any means. Corporate should visit hotels they are associated with Every now and then. Rust in the tub, and paint peeled off the tub with cracks and chips. Afraid I was going to get lead poisoning! Paint-covered black mold or water damage. Not worth the star rating nor the $140.00 we paid. Don't stay here.
Comment from Hotel Management
31 Jan 2024 by Samantha B, Hotel Management
I looked into your reservation and saw that you did book a one bedroom with has a queen sized bed. I apologize if this was not explained better in the description. I will also be looking into your commnets on the tub. We are going through renovations and we will be addressing issues within the hotel.
