Ratings based on 590 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Heather, Hotel Management
Thank you for taking a moment to let us know how you enjoyed your stay. We hope that you come back again soon.
by A verified traveler
Posted 29 May 2024
The hotel is dated and rooms are dark. They are however very spacious, clean and comfortable. The air system in the room is extremely loud making restful sleep difficult.
Comment from Hotel Management
29 May 2024 by Heather, Hotel Management
Thank you for taking the time to let us know about your experience. We appreciate your business and hope that you return soon.
by A verified traveler
Posted 24 May 2024
Property could use some renovation. Location excellent
Comment from Hotel Management
25 May 2024 by Heather, Hotel Management
Thank you for taking the time to let us know about your experience with us. I am pleased to hear that you enjoyed our location. I will pass this information on to our leadership team. I do hope you come back again.
by A verified traveler
Posted 14 May 2024
The hotel is in a convenient area but very run down.
Comment from Hotel Management
14 May 2024 by Barbara, Hotel Management
Thank you for your feedback will follow up with our leadership team. Have a nice day!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
4 Jun 2024 by Heather, Hotel Management
Thank you for stay with us! We look forward to see you again in the near future. Take care until then and be safe!
by A verified traveler
Posted 6 May 2024
The property was outdated. It felt low quality compared to other Marriott hotels. The elevator was also out of service so good luck if you’re staying on one of the higher floors. Unfortunately I did not see this when booking, and I never got an email saying that the elevator was out of service, even though other people did. If I had received an email, I would have canceled and gotten another hotel. The gate in the parking garage also went down before we got to cross, and it scuffed the top of our car. The breakfast was good and they even had milk alternatives which is nice for lactose intolerant people. The breakfast area is pretty clean, and the hotel overall is too.
Comment from Hotel Management
6 May 2024 by Barbara, Hotel Management
Thank you for your feedback. I will let our leadership team know about your concerns. Thank you for staying with us.
by A verified traveler
Posted 16 Mar 2024
This property is quite dated. The pictures on Expedia were deceiving as far as the lobby and rooms are concerned. Our room in general was clean. We did find crumbs and pieces of crackers on the mattress of the pullout bed when making it for our kids to sleep on. The elevator was broken, so we had to carry our luggage up several flights of stairs. The front desk offered to comp us a King bed instead of Queen for the inconvenience. Lots of outside noise (sirens, cars racing) for most of the night. It was ok for a one night stay, but not sure we will return when we visit KC again. We enjoy Residence Inn (just stayed in Chicago several months ago), so we were disappointed when this location wasn’t up to their normal standards.
Comment from Hotel Management
18 Mar 2024 by Heather, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience seems to be below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the cleanliness issue from occurring in the future. Unfortunately, the elevator repairs are out of our control at this time. We have been very diligent at sending our guests email prior to the arrival date to let them know in case they need to make other arrangements. We do understand that it is an inconvenience, and we are hoping that the repair company can get us back up and running soon. I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 16 Mar 2024
The hotels elevator was unfortunately down during our stay was made aware of that when I made the reservation 2 months in advance. But when the time came to stay in the room I was in a walking boot, and they could only get me a room on the 3rd floor. So 3 flights of stairs every time we had to leave and come back. But since the elevator was down, they did not charge for parking, which is great. However when I got into the room, the ice maker in the freezer did not work, it was on for the 4 day stay, still made no ice. A huge red stain in the main room, and the sliding glass closet door was off its tracks when I checked in. I called the front desk and they offered to change me rooms, but it would be a few floors higher. I declined the new room, and just wanted to make them aware of the issues, so I wasn't held responsible. Noise levels not too bad, but could hear every time the person above us showered or flushed the toilet. Could hear the rushing water. But the hotel is in a great place, and is in the beautiful plaza area. Over all the staff was friendly and was as accommodating as they could be. Would stay again just due to the location of everything
Comment from Hotel Management
16 Mar 2024 by Heather, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always important for us to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of learning where we can grow. A great guest experience is what we strive for and it seem there is room for improvement with your room. We are also hoping that the elevator company can get up back up and running soon. We know that this is a huge inconvenience for both our guests and our staff. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 12 Mar 2024 on Hotels
Stayed on three separate nights in a week, twice in a queen studio and the other in a king studio. Queens were located inside the hotel and a much nicer room. King had exterior access, which was not mentioned in the description, and felt less safe. There was an inner foyer to each cluster of 6 king rooms (2 x 3 floors) that was locked to the exterior and very appreciated. With less neighbors, I would have expected it to be quieter, but there were slamming doors at 2am on a Monday night and dogs loudly whining. Definitely ask for a pet free floor if you're not bringing your own pets. If the king and the queen are the same price, consider that a sign.
Service was very nice and friendly. Breakfast was great - good selection of food and tasty.
Comment from Hotel Management
16 Mar 2024 by Heather, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always important to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of learning where we can grow. A great guest experience is what we strive for and it seems we have room to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 12 Mar 2024
This hotel really needs a renovation. Nothing like other Residence Inn. At arrival the lady on the desk was friendly, elevator was not working so she waved parking fee. Parking on 2nd floor was a little shady but we had no issues. Room was outdated, sofa/bed has stains and when we opened it to set the bed, it had chips inside so it was not clean properly. During the night the room next to ours #616 were either watching a game or something and they were very loud, we could tell there were multiple persons there since we could hear them since we reach the 6th floor.
Beds was comfy, for the purpose of sleeping one night was okay but, I will not stay again. Breakfast was okay.
Comment from Hotel Management
12 Mar 2024 by Heather, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always good to hear feedback, as a way to improve our guest's experience. I would like to apologize for the noise disruption from another guest during your stay. Your feedback has been shared with the leadership team as a way of learning where we can grow, and know where we may have fallen short. A great guest experience is what we strive for. Once again, I appreciate you taking the time to share your feedback.
