Ratings based on 355 Verified Reviews
2.9 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The room had roaches at entry of door I'd taken pictures of them also
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Malcolm, Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your room. This does not reflect our standards of cleanliness and service. We take these matters very seriously and are committed to promptly addressing your concerns with our housekeeping team. Please know that we are implementing additional measures to ensure such issues do not recur. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a significantly better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 5 Mar 2024
All good
Comment from Hotel Management
6 Mar 2024 by Hotel Management, Hotel Management
Dear Holly, Thank you for choosing Extended Stay America. We were pleased that you thoroughly enjoyed your time here with us, as we continually strive to ensure a seamless visit for every guest. It was a pleasure having you as our guest, and we hope to welcome you back for another exceptional stay soon.Sincerely, Hotel Management
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 29 Feb 2024
by A verified traveler
Posted 27 Feb 2024
It was ok
Comment from Hotel Management
28 Feb 2024 by Hotel Management, Hotel Management
Dear Mila, Thank you for sharing your feedback. We are glad you had a satisfactory experience. We aim to provide a comfortable stay for all our guests, and we apologize if we have missed anything. We value your insights and hope to welcome you back for a seamless stay on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 24 Feb 2024
It was a nice stay
Comment from Hotel Management
25 Feb 2024 by Hotel Management , Hotel Management
Dear Mila, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you had an overall positive stay. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 4 Jan 2024
I arrived to check in at 8:50pm. There was no one behind the desk to check us in. After making 3 phones an agent finally showed up at 10:15pm. The office hours sign was posted as open Mon-Fri 9am-10pm. Once we got to the room it was filthy. The toilet was filled with trash. We left...feared getting bed bugs.
Comment from Hotel Management
10 Jan 2024 by Hotel Management, Hotel Management
Dear Kim, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the delay during check-in and the condition of your room. We take your feedback seriously and will address this matter with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your patience and understanding. We hope to have the opportunity to regain your trust in our services on your next stay.Sincerely,Hotel Management
by A verified traveler
Posted 27 Dec 2023
We had 2 rooms and room 110 had fllood damage to the bathroom floor and the remote wasn't working properly. Room 120 had dried ketchup on the floor and several dirty spots. The toilet became clogged so we had to plunge with a sink plunger not a toilet plunger ourselves.
Comment from Hotel Management
28 Dec 2023 by Hotel Management , Hotel Management
Dear Carolann, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management
