Ratings based on 958 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lawrence
Posted 30 Apr 2024
Balcony is a joke. Doesn’t open. They charge you for parking on their property. The beds were hard. Not my cup of tea.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Luis Lovera, Hotel Management
Thank you for your review, Tyra. We see that there's room for improvement and we're committed to enhancing our services. Your feedback is valuable to us and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 14 Apr 2024
Great staff!
Comment from Hotel Management
14 Apr 2024 by Luis Lovera, Hotel Management
Dear Bridget, we're thrilled to hear that our staff made a positive impression on you. We strive to provide exceptional service to all our guests and your feedback is a testament to our efforts. Thank you for sharing your experience. We look forward to welcoming you back in the future.
by A verified traveler from Columbia
Posted 13 Apr 2024
Tired and tattered. The free breakfast was plentiful but not good . Shower water only lukewarm.
Comment from Hotel Management
14 Apr 2024 by Luis Lovera, Hotel Management
Dear Julia, we’re sorry to hear that your stay didn’t meet your expectations. We understand the importance of a good breakfast and a warm shower, and we apologize for falling short. We’re taking your feedback seriously and will use it to improve our services.
by A verified traveler from Omaha
Posted 13 Apr 2024
Well kept property with spacious clean rooms. Parking is a little rough - you have to check in and get your room card to open the gate. Had to back up and go around the block and the small drop off area was very congested. Staff were great though.
Comment from Hotel Management
14 Apr 2024 by Luis Lovera, Hotel Management
Dear Catherine, we're glad to hear that you appreciated our well-kept property and spacious rooms. We understand the parking situation was a bit challenging and we're sorry for any inconvenience this may have caused. Your feedback is valuable and will help us improve. We're pleased that our staff left a positive impression on you. Thank you for choosing us.
by A verified traveler
Posted 13 Apr 2024
Liked pool
Comment from Hotel Management
14 Apr 2024 by Luis Lovera, Hotel Management
Dear Harmony, we’re delighted to hear that you enjoyed our pool. It’s wonderful to know that it added to the enjoyment of your stay. We appreciate your positive feedback and look forward to welcoming you back soon. Thank you for choosing us.
by A verified traveler from Chesterfield
Posted 10 Apr 2024
The pool was not open and had been closed for aa very long time. The rear entrance front the parking lot did not need a key to get in. The furnishings and decor are so outdated.
Comment from Hotel Management
11 Apr 2024 by Luis Lovera, Hotel Management
Dear Jack, we appreciate your feedback and are sorry to hear about your experience. We understand your concerns about the pool, security, and decor. We’re committed to providing our guests with a great experience, and it’s clear we missed the mark this time. Your comments are invaluable as we strive to improve with each and every stay.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Luis Lovera, Hotel Management
Thank you for your review, Jaimie. We’re glad to see that you had a positive experience at our hotel. We strive to provide the best service to our guests and your feedback is valuable to us. We hope to welcome you back soon.
by A verified traveler
Posted 31 Mar 2024
Breakfast was really good… location was good as well. Only 1 elevator worked at the time which was annoying. Also some older kids made noise majority of the night playing in the hallway.I hated that parking was a fee. I was not aware at the time of booking so that automatically made me irritated.
Comment from Hotel Management
31 Mar 2024 by Luis Lovera, Hotel Management
Dear Chelsea, thank you for sharing your experience. We’re glad to hear that you enjoyed our breakfast and location. We sincerely apologize for the inconvenience caused by the elevator and the noise in the hallway. We also understand your frustration about the parking fee. Your feedback is valuable to us as we strive to improve with each and every stay. We hope to have another opportunity to serve you better in the future.
