Ratings based on 268 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Aurora
Posted 13 Jun 2024
Clean, quiet and comfy!
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Cheryl,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel clean, quiet, and comfortable. Our team works hard to ensure all our guests enjoy a pleasant stay. We look forward to welcoming you back in the future.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Chaz,We are thrilled to hear that you had a great stay with us! Should you wish to share more about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Jun 2024
Comfortable stay
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Kevin,We're glad to hear you had a comfortable stay with us. Should you have any further feedback or need assistance, please don't hesitate to contact us. We appreciate your review and hope to welcome you back in the future.
by A verified traveler
Posted 3 Jun 2024
As some other reviewers mentioned, lots of signs about "rules" like no taking breakfast up to your room. (I have two small children. I'm taking breakfast up to my room. We always clean up after ourselves and don't leave a mess.) It didn't really matter though as breakfast wasn't very good. Pool was closed for maintenance when we got there and they said it would be ready the next morning. It did seem to be open the next morning. Large shower in our room was a plus. Mattress was very very firm. Quite a bit of road noise.
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Kayla, We appreciate your feedback on your recent stay. Your comments will be shared with the team for further review. We aim to provide excellent service for all guests' convenience. Thank you for mentioning the positives of your stay, such as the large shower in your room. Your thoughts on the breakfast and pool will be taken into consideration for future improvements.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Laura,We're thrilled to hear you had a wonderful stay at our hotel! Should you have any further comments or suggestions, please don't hesitate to reach out.
by A verified traveler
Posted 27 May 2024
Hotel was clean, staff was incredible, absolutely great, it’s definitely a budget hotel but beds are comfy and facilities are great. Got the job done plus more. Divia at the front is a rockstar and she was incredible to help.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Aaron,We are thrilled to hear that you enjoyed your stay with us! Our team works hard to provide exceptional service to all our guests. We appreciate your kind words about our staff and facilities. Divia will be delighted to hear your special mention. Thank you for choosing to stay with us, and we hope to welcome you back soon.
by A verified traveler
Posted 27 May 2024
Poor cleaning of the rooms. Shower and sink with hair, the door didn't lock properly.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Jodie, We appreciate your feedback and apologize for any inconvenience this may have caused. We encourage guests to reach out to our management team directly with any concerns so we can address them promptly.
by A verified traveler
Posted 19 May 2024
Staff is really nice
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Allison,We are thrilled to hear that you found our staff to be friendly and welcoming during your stay. Our team strives to provide excellent service to all our guests. Your positive feedback is greatly appreciated and we hope to welcome you back again soon.
by A verified traveler
Posted 18 May 2024
Do NOT STAY HERE! They over charged me… and blamed it on Expedia. They broke down the charges at the front desk and then after I left, I noticed some extra charges so I called back to inquire and the lady at the front desk was just as confuse as me. She came with many reasons on why I was overcharged and by the end of the conversation she told me they was keeping my $100 deposit for the whole cost of the room…(my room was $100 cheaper) and they would be returning the extra $50 they took off my card. I never have been charged after I checked out for a deposit before the stay and I’ve seen other reviews of which they have done this also. This is terrible as I’m on the road and need my money and would never pay that kind of money to stay here. Total scam and not worth the headache. Can’t believe I’m even fighting for my hard earned money. Never again
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Ratisha, We regret to hear about your experience. It's important to review all charges carefully before departure. We advise reaching out to our management team for further clarification on your billing concerns. Thank you for sharing your feedback with us.
by A verified traveler
Posted 7 May 2024
Very comfy beds & a overall great experience.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Rikki,We're thrilled to hear you found our beds comfy and enjoyed your overall experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
