Ratings based on 246 Verified Reviews
1.6 Room cleanliness
2.1 Service & staff
1.7 Room comfort
1.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Terrible!
Comment from Hotel Management
20 May 2024 by front desk, Hotel Management
Thank you for the feedback. We are sorry to hear your stay was not up to your liking, we are always willing to try to find a room up to your liking. Front desk is always open to moving you to a room you like.
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 5 May 2024
Duty bed sheet was groos,batron was nasty
Comment from Hotel Management
6 May 2024 by front desk, Hotel Management
Sorry to hear about this. I will pass this along to housekeeping. Thank you
by A verified traveler
Posted 14 Apr 2024
Honestly, I’ve never seen in my life of how rude I got there. The staff said that they were not able to clean the rooms on time. So we didn’t even have a double bed room. The outside was not safe full of homeless people and schizophrenia people. I had to argue with The staff of Need a safe place for my children. When we received the room, the drawers and marijuana seeds and cigarette seeds inside there. The bathroom seems like from the scene of the shining where the grandma was in the bathtub. There’s flies and cockroaches in there.
Comment from Hotel Management
15 Apr 2024 by kim, Hotel Management
Thank you for the feedback, I am sorry for the inconvenience this has caused. I will pass this along to the manager as soon as possible. We will resolve this issue as a priority matter. Thank you
by A verified traveler
Posted 6 Apr 2024
The place was a complete dump. Battub was stained and dirty, bed felt like it was ready to collapse when my wife and I sat on it. Entry door to the room looked like someone had tried to kick it in at sometime. Never again at this place.
Comment from Hotel Management
8 Apr 2024 by kim, Hotel Management
Thank you for the review. Our hotel is in the middle of being updated. I am sorry your stay was not how you wanted. I pass this along to management. Thank you
by A verified traveler
Posted 5 Apr 2024
I was shock to hell but have no choice to deny this relocated from the agent because it is midnight already.
I booked the good hotel but it was over book, so they relocated me to the other hotel which is make me scare to sleep. It has roaches spiders and bed bug. It was horrible.
Comment from Hotel Management
8 Apr 2024 by kim, Hotel Management
Thank you for the review. The room was inspected by the exterminator, and there were no signs of bed bugs or any insects. Sorry, your stay was not up to your standards. We are in the process of updating your hotel. Thank you
by A verified traveler
Posted 7 Jan 2024
Literally the hotel from hell. Room was filthy broken furniture and roaches—many roaches. We removed the sheets to check cleanliness of mattress and found crunchy bugs around the mattress buttons.
Comment from Hotel Management
8 Jan 2024 by Terri, Hotel Management
Thank you for your review. There is never an excuse for a dirty room. Our Exterminator was contacted immediately after your stay regarding the room. Our records indicate that there was no charge for your stay. We will pass your comments along to our Housekeeping and Maintenance Managers.
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
14 Oct 2023 by front desk, Hotel Management
Thank you for the review. I will pass this along to mangament. Thank you
by A verified traveler
Don’t Go Unless Desperate!!
Posted 6 Oct 2023 on HotelsThe place is bug infested and worn down. They have mixed clientele from drug users to hookers and it smells. The place is in a unfinished state and needs a lot of repairs everywhere and they need to hire a cleaning crew. The fire alarms needed replaced and I informed the night and morning crew of this without it being replaced and the time we stayed no one came around to clean or replace towels it was not a good experience and I had to move rooms the firs time I got there because of the beds having a wet spot on them and bugs on the bathroom floor and in the tub. Just to be moved into another room where they started crawling around. And the nails on the bed were showing and the outlets did not work properly.
Comment from Hotel Management
6 Oct 2023 by Front Desk, Hotel Management
Thank you for your feed back. We are sorry your stay was not comfortable. The complaints are being address to the manager and housekeeping. Thank you
by A verified traveler
Posted 1 Oct 2023
The next room of me are very noisy. They are talking very loud the whole night . I can’t sleep at all.
Comment from Hotel Management
2 Oct 2023 by AMEICAN BEST VALUE INN AND SUITES, Hotel Management
Thank you for your review. We are sorry the room next to yours was noisy, We are always willing to work with a guest if there is an issue. Our staff would have gladly addressed the issue immediately if known. Thank you again for your comments.
