Ratings based on 155 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
The staff are super friendly and helpful, especially Ryan on the front desk. The room we had was simple and clean, aircon worked great. The viewing area on the 4th floor is really nice.
Comment from Hotel Management
22 Apr 2024 by Viyana Boutique Hotel, Hotel Management
Dear Susan,We are delighted to hear that your overall stay with us was lovely and thank you for taking the time to share your feedback with us. We hope you choose Viyana Boutique Hotel when you next visit Kandy and look forward to having you with us once again.Warm regards,Management – Viyana Boutique
by A verified traveler
Posted 12 Mar 2024
Fantastic, friendly staff giving 1st class service. Excellent food. My only slight criticism is the air conditioning in the room was a bit noisy but overall a most enjoyable stay and I would definitely be very happy to stay again.
Comment from Hotel Management
12 Apr 2024 by Viyana Boutique Hotel, Hotel Management
Dear Jozsefine, We are delighted to hear that your stay with us was lovely and thank you for taking the time to share your feedback with us. We also express our deep regret regarding the big noisy of air condition in the room. We would like to inform you that these issues will be rectified in the future. We hope you choose Viyana Boutique Hotel when you next visit Kandy and look forward to having you with us once again. Warm regards, Management – Viyana Boutique
by A verified traveler
Posted 22 Feb 2024
Not a good experience. In my opinion you can’t believe the other reviewers. They appear to be false. I don’t recommend this place.
Here are the issues we had after one night stay. It should be noted we switched hotels after one night… we were booked for 2..
No hot water
AC very noisy. Couldnt be adjusted. On or off were the only choices
Safe issue. Took them 20 mins and couldn’t be sorted out. A Portable one arrived with keys. Code only worked once. But main concern was portability of the actual safe. Not secure at all.
TV batteries..dead. Had to call to get new ones and then lack of channels
Street noise. Didn’t stop throughout the night. Difficult to sleep.
Hall light comes through transom no curtain.. room was too bright all night.
Location not great. Nothing else nearby. No shops for water etc
Limited towels.. 2 total.
Uncomfortable and lumpy bed. Terrible for sleeping.
While the staff was friendly it didn’t make up for other issues.
Don’t believe the other reviews. I wish I hadn’t.. find somewhere else to stay.
Comment from Hotel Management
23 Feb 2024 by Viyana Boutique Hotel, Hotel Management
Dear Belth,Thank you very much for sharing your detailed, constructive feedback and we apologize for the inconvenience caused. We have passed on your comments to the relevant teams so that necessary changes could be done to provide a better experience for all our guests. We are grateful for your comments and once again, we apologize for not meeting your expectations during your stay.Thank you,Team Viyana
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
7 Mar 2024 by Viyana Boutique Hotel, Hotel Management
Dear Michelle,Thank you very much for your rating 4 out of 5 for your stay. We hope you choose Viyana Boutique Hotel when you next visit Kandy and look forward to having you with us once again.Warm regards,Management – Viyana Boutique
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Viyana Boutique Hotel, Hotel Management
Dear Paul, Thank you ever so much for the lovely rating 8 out of 10 from your stay. We are glad to hear your comments and hope to welcome you back soon. Sincerely, Team Viyana
by A verified traveler from Scarborough
Posted 5 Jan 2024
Comment from Hotel Management
7 Mar 2024 by Viyana Boutique Hotel, Hotel Management
Dear Suresh,Thank you very much for your rating 4 out of 5 We hope you choose Viyana Boutique Hotel when you next visit Kandy and look forward to having you with us once again.Warm regards,Management – Viyana Boutique
by A verified traveler from Los Gatos
Posted 23 Dec 2023
The staff are very eager to help. They were excellent. However, the property is near a school and the students practiced their marching band rehearsal at 6am. Otherwise, it's a decent place to stay for a night. Be mindful that it's only stairs -- no elevators.
Comment from Hotel Management
23 Feb 2024 by Viyana Boutique Hotel, Hotel Management
Dear Thinh,We are delighted to hear that your stay with us was lovely and thank you for taking the time to share your feedback with us. We also express our deep regret regarding the lack of elevator. We would like to inform you that these issues will be rectified in the future. We hope you choose Viyana Boutique Hotel when you next visit Kandy and look forward to having you with us once again. Sincerely,Team Viyana
by A verified traveler
Posted 15 Dec 2023 on Hotels
Small hotel, right in front of the lake. Very nice hotel and staff
Comment from Hotel Management
23 Feb 2024 by Viyana Boutique Hotel, Hotel Management
Dear Anonymous,Thank you ever so much for the lovely feedback from your stay. we have installed a mosquito-repellent machine in each and every room. We are glad to hear your comments and hope to welcome you back soon. Sincerely, Team Viyana
by A verified traveler
Posted 14 Dec 2023
Great stay with excellent treatment from all the staff. The hotel is as described and definitely worth a return visit.
Comment from Hotel Management
23 Feb 2024 by Viyana Boutique Hotel, Hotel Management
Thank you ever so much for the lovely feedback from your stay. We are glad to hear your comments and hope to welcome you back soon. Sincerely, Team Viyana
by A verified traveler from Abudhabi
Posted 9 Nov 2023
Perfect location for a stay next to the tooth temple. Very safe promenade, 10 min walk maximum to the tooth temple and around 15 min to kandy citycenter.
The staff is super helpfull they offered us a fresh waterlemon juice during our check in.
The wifi is slow and bad but thats fine if ur visiting srilanka to disconnect. The hotel is averga regarding the cleaning part. Finally super convenient for one night, kandy lake is in front of it wonderful spot. We went for dinner at a rooftop nearby and didnt have breakfast so we didnt try the food of the hotel
Comment from Hotel Management
23 Feb 2024 by Viyana Boutique Hotel, Hotel Management
Dear Maria,We are delighted to hear that your stay with us was lovely and thank you for taking the time to share your feedback with us. We also express our deep regret regarding the lack of cleaning and slow wifi. We would like to inform you that these issues will be rectified in the future. We hope you choose Viyana Boutique Hotel when you next visit Kandy and look forward to having you with us once again. Warm regards, Management – Viyana Boutique
