Ratings based on 83 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Posted 31 Oct 2023 on Hotels
by A verified traveler
Posted 27 Oct 2023
The staff and the lobby manager provided excellent service and it almost felt like home to us..
Thank you and would definitely stay next time I visit Kandy
by A verified traveler
It was great
Posted 16 Mar 2020 on HotelsIt was great!
by A verified traveler
Posted 21 Feb 2020
Poor staff attitude and service
Good view and swimming pool though
by A verified traveler
Great but....
Posted 17 Feb 2020 on HotelsThis is a premier hotel. The room was generous and comfortable. The issues that distracted from our stay was the overpriced breakfast and dinner buffet. Overpriced in the sense that for the price charged the offering lacked a wow factor. There were some minor plumbing issues that weren't serious but indicative of a lack of attention to detail. The currency exchange rate offered was the worst that we encountered anywhere in Sri Lanka. Not something of which to be proud.
by A verified traveler from Kandy, moved on to Colombo
Posted 9 Feb 2020
First of all, sharp practice. The photo of the swimming pool and some others that you have no your website for the Thilanka is NOT the Thilanka Hotel in Kandy. It is of some other hotel which is clearly on the coast.
This hotel is described as a 4 star. This is clearly false from the moment you walk into ther cramped shabby building and are met by clearly untrained staff. It is at best a very weak 3 star hotel.
The general condition of the place is shabby - dirty, badly painted, not maintained, liberally filled with insects and a swarm of mosquitoes at night.
The food was appalling - cheap bread left out overnight, sweetened and watered down juices and coffee the like of which i haven't tasted in over 30 years.
Staff were clueless, poorly trained and lacked the kind of essential English skills needed in this industry (and which we found in every other of the 7 hotels we stayed in in Sri Lankla during our stay).
our room - the 'suite'!! A large leftover space at the end of the corridor with not a right-angle in the place. Curtains which didn't open; windows to a microscopic balcony whch had not been cleaned in a very long time; mosquitoes everywhere (and our driver's room had bed bugs meaning he had to sleep in the car!
Three nights at this hotel cost more than a genuine 5 star hotel in Colombo - the Cinnamon Grand. All in all a rip-off.
Despite complaining to the reception staff, nothing was done either because they could be bothered, didn't know what to do, or just forgot.
by A verified traveler
Posted 16 Jan 2020 on Hotels
by A verified traveler
Posted 13 Jan 2020 on Hotels
WiFi Connection very bad
by A verified traveler
Posted 12 Jan 2020
I requested a quiet room months in advance but was given a noisy one overlooking the pool and restaurant. I was told the hotel was full but they agreed to change rooms after asking to speak with the manager. I booked half board but the waiter was adamant I was on BB and waved his sheet at me stating this. Very rude and unprofessional but he later admitted he was wrong after I suggested he check with the manager. Veg and non veg options were in the same heated trays and food items were not all labelled to indicate what was veg. Horrendous experience with onward transport arranged through hotel. It was expensive but I was promised a new comfortable car with large boot. I complained to the transport owner after getting an old rusty dented vehicle which didn’t fit our bags. He was very rude and said look elsewhere! Ended up with a 13 year old van which was stopped by other drivers on route as the buffer was falling off and then stopped working near the destination as ‘ it struggles with hill climbs’ so we had to stop and let the car rest and drive slowly . The driver was however excellent and professional in dealing with the poorly maintained vehicle. I would recommend booking a vehicle privately and checking the condition the day before. I asked to speak with the general manager a few times during the stay but was told he was not available. Poor customer service and apathetic management
Comment from Hotel Management
13 Jan 2020 by chaminda rathnayake, Hotel Management
Dear Ms.Deepal A.Patel.
Thank you for your review. I’m sorry to hear you had such a frustrating experience.
You arrived Thilanka Hotel Kandy around 11am on 10th of January 2020.As soon as you come to the hotel we have welcome you and taken to a one of the rooms on 2nd floor which is little bit near the swimming pool. As soon as you enter the room you said that you don’t like the room because of the noise. Sorry, but we couldn’t control that noise which came from the guest who was in the pool. Same time we offered a room change and we have done the changes and you said that you were very happy with the room.
The Comments made by you about the incident happened in the Restaurant are noted. Your feedback is already been shared with the team to have them closely investigated and necessary action will be taken for the betterment of future guests.
On your departure day (11th of January 2020).Our hotel vehicles were not available and that’s why we have outsource the all the guest’s hires to our recognized transport company. They have sent us first “Honda Vezel and second Toyota KDH van.
We are truly sorry for the inconvenience occurred in transport and we will immediately fix what you have highlighted.
We once again apologize for the inconvenience caused to you.
I hope that I can convince you to change your mind about another visit to our property It would be such a pleasure to personally welcome you.
Thank you.
Best regards,
Front Office Manager.
