Ratings based on 375 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 29 Apr 2024
Probably the worst hotel we have stayed in.
Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days!
If we could have moved hotels that evening we would have, but it was late when we arrived.
Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty!
Anyway, we checked out the next day rather than staying for the 3 nights booked.
The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected.
Having now tried twice to contact Radisson directly with no response we decided to do this review.
Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help!
One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware.
I dont like giving these kinds of reviews but needs doing to save other travellers.
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Philip,Thank you for sharing your thoughts on your recent stay at Radisson Kandy.While we have taken careful note of all your comments, we would like to address some points that we feel may not accurately reflect your experience. Specifically, travel decisions are also made based on reviews. It is also our responsibility to present our version. We wanted to highlight the issue regarding the bed sheets, we regret any inconvenience caused by the stains you encountered, and we assure you that this matter was promptly addressed by changing the linen as soon as it was brought to our attention. After receiving a complaint, the General Manager & concern management inspected the bed sheets and confirmed that they were not contaminated with any bodily waste.However, we also want to clarify that, according to our records and interactions with you during your stay, the stained bed sheets were the only concern raised by you. At no point during your departure did you indicate any other dissatisfaction beyond this issue. Management was informed that the stained bed sheets were the reason for your departure, and we acted swiftly to resolve it.It appears that you were keen to venture further into Sri Lanka beyond Kandy and quoted stained bed sheets as the reason for shortening your stay with us. You requested a refund for the two nights, and we directed you to make the request through Expedia.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely, Hotel Management Radisson Hotel Kandy
by A verified traveler
Posted 17 Apr 2024
A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Tadhg,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management, Radisson Hotel Kandy
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Tadhg,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management, Radisson Hotel Kandy
by A verified traveler
Posted 10 Mar 2024
Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.
Comment from Hotel Management
16 Mar 2024 by Irfan, Hotel Management
Dear Balakumar Thank you for taking the time to share your feedback from your visit to Radisson Hotel KandyWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, IrfanRadisson Hotel Kandy
by A verified traveler from Chicago
Posted 6 Mar 2024
Staff was quick with check in. Room was very comfortable with a good view.
Comment from Hotel Management
16 Mar 2024 by Hotel Management, Hotel Management
Dear Swarnalata,Warm greetings from Radisson Hotel Kandy and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementRadisson Hotel Kandy
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
16 Mar 2024 by Hotel Management , Hotel Management
Dear Borge,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management Radisson Hotel Kandy
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
16 Mar 2024 by Hotel Management, Hotel Management
Dear Jose,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementRadisson Hotel Kandy
by A verified traveler
Great Hotel
Posted 28 Sep 2023 on HotelsWe enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.
by A verified traveler
Posted 22 Sep 2023
Great location overlooking the lake in Kandy, with views of the Tooth Temple. Extremely comfortable room. Rooftop bar and pool were wonderful. We were excellently looked after by the team at the Radisson and would highly recommend this accommodation.
