Ratings based on 1 Verified Reviews

4.0 out of 5
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place; good location; puzzling presentation

Posted 4 Apr 2018
Pros: See above
Cons: See above
Pleasant host. Good location; walkable to the center, though a little uphill on the way back. Room was spacious and comfortable. Bathroom was okay. Breakfasts were good. As for negatives: hot water was inconsistent. WiFi generally did not work in the room, which is frustrating. Bath mat was dirty such that I didn’t want to step on it (I’d suggest getting rid of the rug-type and get the easily washed towel-type). Upon arrival, the hostess called in a “free government tourist officer” (?). He offered Information about things to see and do, and offered to arrange transportation via his office’s own tuktuk (at a cost much higher than I was able to arrange on my own). I found this all puzzzling, as this was the only time in a month of travel in Sri Lanka that I heard of anything like this, and I found him to be quite pushy and confusing.
Comment from Hotel Management
11 Apr 2018 by Heavens Door Guest Inn, Hotel Management
thank you for your comment, and happy to provide good services , WE PROVIDE FREE TRANSPORT SERVICE FROM KANDY CITY TO HOTEL, so please contact us before arriving , thanks, happy traveling.