Ratings based on 262 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
It’s a very nice hotel with a great location. The staff were excellent and the coffee was great.
by A verified traveler
Posted 19 Apr 2024
Situated very close to Kanazawa castle remains and the Omicho market. The room was clean and comfortable. The staff was welcoming and patient. It was an excellent hotel.
Comment from Hotel Management
22 Apr 2024 by Hotel Pacific Kanazawa, Hotel Management
Thank you for choosing Hotel Pacific Kanazawa for this trip. Our hotel is located very close to the main tourist attractions in Kanazawa, so it is a great place to visit. All of our staff will do our best to provide you with comfortable service again. Thank you!
by A verified traveler from Brooklyn
Posted 9 Apr 2024
A great place to stay. The staff is friendly and very helpful. The place has a good vibe.
Comment from Hotel Management
22 Apr 2024 by Hotel Pacific Kanazawa, Hotel Management
Thank you for choosing Hotel Pacific Kanazawa. Our hotel is located close to Kanazawa's main tourist attractions, so it's perfect for sightseeing! And also, thanks for the compliment about the staff. It's nice to get these kind comments. If you ever come to Kanazawa again, I would be happy if you would come back to stay at our hotel. Hotel Pacific Kanazawa
by A verified traveler
Posted 22 Feb 2024
This was a very charming hotel run by a wonderful staff. The room was neat, cute, and full of thoughtful trinkets. The complimentary pajamas were super cozy!
The area around the hotel is fantastic - super close to the Kanazawa castle, gardens, the Omicho market, and the Higashi Chaya district. Only a 15-20 minute walk from the train station, as well. Would definitely recommend staying here!
Comment from Hotel Management
21 Mar 2024 by Mitaki, Hotel Management
Thank you for your review.Our hotel is located in the middle of the tourist area, yet in a quiet location. We are glad to hear that your trip has become more comfortable.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Hotel Pacific Kanazawa, Hotel Management
Thank you for choosing our hotel. We are looking forward to welcoming you back in the future.
by A verified traveler from Bronx
Posted 27 Nov 2023
3.5/5. The hotel is a bit Hipster.
The service was great. The staff was very friendly and able to help me have my luggage delivered to my next hotel in English. They also provide guides and recommendations.
The location is also good. Next to the famous market and close to transportation. It’s also within a 30 min walk of most of the popular places. They similarly rent bikes.
The room was big with a queen sized bed and relatively soft. Everything was clean. However, the bathroom was too small - my knees nearly touched the wall when I sat on toilet and I kept hitting the shower wall whenever I took a shower. For context, I am only 5’5 (165cm). They also do not provide toiletries as part of a sustainability effort (other than the body wash/shampoo/conditioner). They sell them for a low price, but the cotton pads were poor quality - I would recommend bringing your own. The WiFi isn’t great, my phone kept disconnecting. The tv does have Netflix. The walls are very thin. It is was not a big issue for me as far as sleeping, but I think it’s possible that I just got lucky and was surrounded by respectful neighbors. But it also made me subconscious about how much noise I might have been making when I was using the television. I didn't have a poor experience, but I would probably try a different place if I go back.
Comment from Hotel Management
28 Nov 2023 by Mitaki, Hotel Management
Thank you for using our hotel.Thank you for your evaluation. Although it is an old hotel, we have taken great care to keep every corner clean. We apologize for the inconvenience caused by the inconvenience of the bathroom and the WiFi issue. We will provide feedback for future measures. We look forward to seeing you again.
by A verified traveler
Posted 24 Nov 2023
Staff, bar, and location was great.
Comment from Hotel Management
27 Nov 2023 by Hotel Pacific Kanazawa, Hotel Management
Thank you for choosing our hotel. We are happy to hear that you liked our hotel. We are looking forward to welcoming you back again.
by A verified traveler
Posted 15 Nov 2023
Great location, everything we wanted to see in Kanazawa was walkable.
The staff were absolutely lovely and welcoming. The cafe itself is really cool. The room was comfortable with everything we needed. It's a little bit dated, and the bathroom is small, but everything was perfectly clean and I wouldn't hesitate to stay here again or recommend it to others. Overall 5/5.
Comment from Hotel Management
17 Nov 2023 by Mitaki, Hotel Management
Thanks for the review.We are glad you enjoyed your trip to Kanazawa.We always try to keep our hotel clean. We are honored that you noticed. We look forward to welcoming you again.
by A verified traveler
Excellent service
Posted 13 Nov 2023 on HotelsHotel staff are kind and helpful.
Comment from Hotel Management
14 Nov 2023 by Mitaki, Hotel Management
Thank you very much for choosing our hotel. We are very honored to hear your compliments about our staff. We strive to provide you with friendly and courteous service.
by A verified traveler
Posted 11 Nov 2023
Lovely rooms, cute and accommodating. Kettle and small fridge, comfy jammies, and a couple tea bags to start your day.
Very convivial (and helpful!) staff, convenient location. I would rebook this place in a heartbeat!
Comment from Hotel Management
12 Nov 2023 by Rin, Hotel Management
Dear Sarah.Thank you for choosing our hotel. We are glad to hear that you liked the room. And also we really enjoyed talking with you guys. If you have a chance to come to Kanazawa, please visit us. We are looking forward to welcoming you back again. Have a good one:)Hotel Pacific Kanazawa
