Ratings based on 416 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Very good service. Good breakfast
by A verified traveler from COLUMBIA
Posted 19 May 2024
GOOD
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 2 May 2024
Nice hotel in the city. Reasonably well maintained; the staff very friendly and helpful.
by A verified traveler from Montreal
Posted 6 Apr 2024
The Vivanta is undergoing slow renovations so it’s not fair to make this a review of the hotel as a whole. It’s just the first room I was assigned was a throwback to the 1970s and with the mold in the bathroom attesting to the passing of decades. I was moved to another room which was somewhat more from our own time. But then the keycard reader kept locking me out so they had to reprogram it or something. Anyhow the positives: the restaurant and bar are very nice spaces with pretty good food and drink. You can walk straight out to Marine Drive walkway, which is nice being right by the sea (but also somewhat sad and smelly—I know this is supposed to be the positive part!). The water metro (ferries) is just five minutes away by foot so you can easily get to Fort Kochi for historical sightseeing and pretty good shopping and dining, it’s an amazing 6 rupees. Overall I had a relaxing time and the staff and public spaces helped with that.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Vivanta Ernakulam, Hotel Management
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
You would love Kochi if you stay in this property.
Posted 5 Mar 2024 on HotelsI wish if I had a chance to give more more stars. Amazing location, cleanliness and service. Don’t miss an evening/morning walk in Marine Drive, just behind the property.
Comment from Hotel Management
6 Mar 2024 by Vivanta Ernakulam, Hotel Management
Dear Guest,Thank You very much for choosing to stay at Vivanta Ermakulam! and taking time to share your experiences.We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence.My Team and I look forward to the pleasure of welcoming you back again.Warm Regards,Saneej Pottakkad
by A verified traveler
Another enjoyable visit
Posted 12 Feb 2024 on HotelsI have been using this hotel for more than 10 years visiting two or three times a year.
The hotel is undergoing a phased refurbishment.
During this stay we had a problem with the room lock which got quickly replaced.
The overall standard of service experienced was still maintained at its usual historic level.
Comment from Hotel Management
12 Feb 2024 by Vivanta Ernakulam, Hotel Management
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Saneej PottakkadGeneral Manager
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Vivanta Ernakulam, Hotel Management
Dear Guest,Greetings from Vivanta Ernakulam, Marine Drive!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
