Ratings based on 81 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
They didn’t even give the beer, massage and credit for spice as confirmed by the hotel
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for clarifying the situation. We understand that the state's dry day policy may have affected the availability of certain amenities during your stay. While we strive to provide the best experience possible, we apologize for any inconvenience caused by this circumstance, as it was beyond our control.Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 29 Apr 2024
Excellent customer service
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 15 Mar 2024
Everything was great. I enjoyed my one night staying there
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for your feedback! We're thrilled to hear that you enjoyed your one-night stay with us and that everything was great. We hope to welcome you back for another enjoyable experience in the future.Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler from Kochi
Posted 13 Mar 2024
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for your feedback! We hope to welcome you back for another enjoyable experience in the future.Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 27 Feb 2024
Something specific I'd like to share. There was an aspiring female manager who worked in the cafeteria. Rather young. Quite thin. Always wearing a full dark blue suit. She was just extraordinary. It was she among others who made the stay that much more memorable. Her name escapes me. I wish I could have said my goodbyes to her but didn't get the chance.
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for sharing your specific experience with us. We're delighted to hear about the positive impact of the aspiring female manager in the cafeteria. It's wonderful to know that she contributed to making your stay memorable. We'll be sure to pass along your appreciation to her and the rest of our team. We hope to have the opportunity to welcome you back, and perhaps you'll have the chance to bid farewell to her then.Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. We appreciate your support and hope to welcome you back for another outstanding stay in the future!Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 23 Feb 2024
Nice staff good service
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for your thoughtful review. We appreciate your insights and eagerly look forward to the opportunity to host you again..Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 23 Feb 2024
This is a lovely property. I paid for a package that included a buffet breakfast and dinner. Both were satisfactory with a variety of options. I also had a massage at the spa, which was average but well-priced. This property is best for business travelers as it’s not particularly close to any tourist attractions. Also, the pictures are misleading. While the rooms are clean, the view is not what it seems. This hotel is in an urban area and does not have leafy views.
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you for sharing your experience with us. We're glad to hear that you found our property lovely and that you enjoyed the buffet breakfast and dinner with a variety of options. We appreciate your feedback regarding the spa massage and will take it into consideration for improvement. As for our location, we cater primarily to business travelers and apologize for any inconvenience regarding proximity to tourist attractions. We'll also take note of your feedback regarding the room views. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
A Must stay !!!!
Posted 16 Feb 2024 on HotelsWhat an amazing stay !! Food is delicious !! Comfortable bed and we had the suite which was beautiful !! Highly recommend staying here and the staff are super super friendly !!
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest'sNamaskaram!Thank you for your enthusiastic review! We're thrilled to hear that you had an amazing stay with us. It's fantastic to know that you enjoyed the delicious food, comfortable bed, and beautiful suite. We appreciate your recommendation and are delighted that our staff provided super friendly service. We look forward to welcoming you back for another must-stay experience!Warm regards,Four Points by Sheraton Kochi Infopark
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Allan, Hotel Management
Dear Guest,Namaskaram!Thank you so much for your rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay at our hotel in the future.Warm regards,Four Points by Sheraton Kochi Infopark
