Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Beautiful place for gateway
by A verified traveler
Posted 19 Apr 2024
Amazing property! The staff goes out of their way to not only be helpful, but they are always friendly and smiling. The amenities are outstanding and the attention to detail at this resort is top notch! We had a wonderful time - thank you!!
Comment from Hotel Management
21 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha Shannon,Thank you for visiting us and making Mauna Lani your Hale (Home) away from home. We are delighted to hear your recognition of the genuine heartfelt service provided by our team members. They are indeed the spirit of our resort. We are so happy to know our facilities, amenities and overall experience with us was top notch!We are indeed looking forward toe welcome you back in the future!A Hui Hou (till we meet again)Mahalo,Pete
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha Hye,Mahalo for your fantastic review of Mauna Lani. So happy to hear your enjoyed our facilities, beach and wonderful service provided by our team members.We are indeed looking forward to seeing you again soon!Mahalo,Pete
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha Liudmila,Thank you so much for your wonderful review of Mauna Lani. We are happy to hear you enjoyed our beautiful grounds and heartfelt service provided by our team members.We can't wait to welcome you back soon.Mahalo,Pete
by A verified traveler
Posted 12 Apr 2024
We booked through Expedia and surprisingly received an upgrade to an ocean view suite. Thank you very much for a memorable stay.
Comment from Hotel Management
14 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha Katharina,Thank you so much for your wonderful review of Mauna Lani. We are delighted to hear that you had a memorable stay and are looking forward to welcome you back soon!Mahalo,Pete
by A verified traveler from New Rochelle
Posted 11 Apr 2024
Probably not a 5 star quality. I was in another 5 star hotel in Maui before this and the condition of the rooms were much better. The bathroom and shower area needs major renovation. The staff are very kind and lovely but not as attentive as you might expect in a 5 star hotel.
Comment from Hotel Management
14 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha Mohammad,Thank you for sharing your feedback regarding your recent stay at Mauna Lani. We appreciate your comments and regret to hear that your experience did not meet your expectations in terms of room condition and staff attentiveness. We apologize for any inconvenience you encountered with regards our room product. Your feedback is valuable to us, and we will address these concerns to improve our guests' overall experience. We are glad to hear that you found our staff to be kind and lovely. We hope for the opportunity to welcome you back in the future to provide you with a more enjoyable stay. Thank you again for choosing Mauna Lani.Mahalo,Pete
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Sergio Caceres - Director of Operations, Hotel Management
Aloha Antoinette, Thank you for taking the time to submit your review of Mauna Lani. We are disappointed to see that we fell short on expectations in some areas. It would be my pleasure to connect with you personally to discuss your experience-- please reach out to me directly at your convenience.Looking forward to hearing from you soon. Mahalo,Sergio CaceresDirector of Operations
by A verified traveler
Posted 5 Apr 2024
Absolutely lovely property. Room was spacious and comfortable. There were a lot of people staying there but it never felt crowded. Staff were extremely helpful and we were able to shower before our flight despite checking out much earlier in the day.
Comment from Hotel Management
7 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha,Thank you for the wonderful review of Mauna Lani. We are happy to hear you enjoyed the accommodations and the heartfelt service provided by our team members.We are indeed looking forward to welcome you back on the Big Island in the future.Mahalo,Pete
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Pete Alles - General Manager, Hotel Management
Aloha William,Much Mahalo for your review of Mauna Lani. Glad to see that you enjoyed the facilities and friendliness of our team members.We look forward to welcome you back soon.Sincerely,Pete
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Pete Alles - General Manager, Hotel Management
Aloha Michael,Thank you for your wonderful review of Mauna Lani and we look forward to welcome you back again very soon.Mahalo,Pete
