Ratings based on 994 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
We had a wonderful stay! The grounds are absolutely beautiful, we never had an issue finding chairs at the pool, loved snorkeling in the cove, and enjoyed seeing the sea turtles every morning while drinking our coffee. All of the staff members were friendly and helpful. The only downside is the food wasn’t as tasty as we hoped it’d be however, having the shuttle service came in handy so we could try other restaurants nearby.
Comment from Hotel Management
6 May 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for your glowing review! We're thrilled to hear that you had a wonderful stay and enjoyed the beauty of our grounds, the convenience of finding pool chairs, and the excitement of snorkeling in the cove. It's delightful to know that you were able to start your mornings with the enchanting sight of sea turtles while savoring your coffee. We greatly appreciate your kind words about our friendly and helpful staff. Your feedback about the food is valuable to us, and we apologize that it didn't meet your expectations. We're grateful for your stay with us and hope to have the pleasure of welcoming you back in the future. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
6 May 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for the excellent rating! We appreciate you taking the time. We are pleased to see you had a great stay with us! We hope to welcome you back sometime in the future. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 28 Apr 2024
All good
Comment from Hotel Management
29 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for the excellent rating! We appreciate you taking the time! It is wonderful you had a great stay! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 21 Apr 2024
The staff is always extremely warm and friendly, and they went out of their way to make sure my family and I had a great vacation. The kiddos found a coconut on one of our adventures and brought it back to the hotel wanting to crack it open - turns out the landscaping team not only obliged but they even brought a brand new fresh coconut guessing the kids didn’t get a fresh pick. Turns out they were right and the replacement coconut turned out better than the original and the kids got to check another thing off their bucket list - drink from a fresh coconut! We ended our stay with a snorkel swim with a green sea turtle which was one of MY bucket list items! The Fairmont Orchid really lives up to the positive reviews and next time we plan a trip to the Big Island, the Orchid will be top of the list.
Comment from Hotel Management
22 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you so much for your heartwarming review! We're thrilled to hear that you and your family had such a wonderful vacation with us. It warms our hearts to know that our staff went above and beyond to ensure you had a memorable stay, from providing a fresh coconut for your kiddos to fulfilling your dream of swimming with a green sea turtle. We're delighted that we could contribute to your family's bucket list adventures and that you found our resort to be a top destination for your future trips to the Big Island. We can't wait to welcome you back and create more unforgettable memories together! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 18 Apr 2024
This was a great family getaway for a birthday celebration. The whole family had a fantastic time, including activities such as horseback riding, trail exploration, archery, and enjoying the kids’ club and all the amenities. It’s a wonderfully relaxing location, and we will definitely be back.
Comment from Hotel Management
22 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for choosing us to celebrate such a special occasion! We're thrilled to hear that your family had a fantastic time during your getaway. We're delighted to know that you found our location wonderfully relaxing and that you plan to return. We can't wait to welcome you back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 13 Apr 2024
The room is cleaned twice daily. And our kid really likes the swimming pool, and there are several dining options available when we went back late in the evening, it’s convenient to us.
Comment from Hotel Management
14 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for your excellent rating! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you and your family back for another wonderful stay in the future! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for the excellent rating! It is wonderful to know you had a great stay! I hope we can welcome you back one day in the future! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 9 Apr 2024
We enjoyed our stay. The hotel was nice and the staff were very kind.
Comment from Hotel Management
9 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel and found our accommodations nice. It's wonderful to know that our staff made a positive impression with their kindness and attentive service. We strive to create a welcoming and comfortable environment for all our guests. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for the good rating! We are pleased to know you had a good stay. We hope if you return to the Big Island you choose us again! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 30 Mar 2024
Very beautiful property . The staff was courteous
Comment from Hotel Management
1 Apr 2024 by Barbie Nakamura- Director of Quality, Hotel Management
We're delighted to hear that you found our property to be very beautiful and that you enjoyed your stay with us. Providing exceptional service is a top priority, so we're thrilled that you found our staff to be courteous. Thank you for sharing your experience, and we hope to welcome you back for another wonderful stay in the future! With warm aloha, Barbie Nakamura Director of Quality
