Ratings based on 41 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Average hotel in need of renewal
Posted 19 Dec 2019 on HotelsThe hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.
Comment from Hotel Management
19 Dec 2019 by Rachael., Hotel Management
Dear Gerrit,
We appreciate your honest feedback as it helps us improve.
Thank you for staying with us and kindly accept our apologies for the inconvenience caused during your stay.
Management is looking into this.
by Morris from Utah, USA
Not as good as it use to be but Im not readytostop
Posted 20 Jun 2016 on HotelsThe Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing.
The large safe is good.
The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels.
This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com
The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria.
Hotel bus boys are the best. Room service was good except slow. Menu is limited.
by Morris from Utah, USA
Good value for the money.
Posted 16 Mar 2016 on HotelsStayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..
Recommended
for Everyoneby A verified traveler from Uganda
Great place on the outskirts of Kampala.
Posted 23 Oct 2015
Pros: I enjoyed the friendly staff, the poolside dining, and the location.
Cons: I would improve the road and signage to the hotel. It is easily missed. Perhaps a sign could be placed on the street level to delineate the hotel bett
Location: Great shopping and coffee at the mall.
A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.
by Gurmukh
Never going there again!
Posted 19 Sep 2015 on HotelsI regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.
by Morris from Utah, USA
Not perfect but I intend on staying here again
Posted 25 Aug 2015 on HotelsWas there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.
by A verified traveler
Shame about the WIFI
Posted 15 Jul 2014Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.
by De Wet Swart from Johannesburg South Africa
Great service
Posted 11 Jul 2014 on HotelsWill go their anytime again.
by A verified traveler
Posted 29 Jun 2014 on Hotels
Should be ranked as a 2 star hotel.
by A verified traveler
Great Value for Money. Very kind staff
Posted 11 Jun 2014 on HotelsI stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.
