Ratings based on 182 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from doha
Posted 26 May 2024
Bad experience
Comment from Hotel Management
27 May 2024 by T/S, Hotel Management
Dear Khada,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us. It is unfortunate that you had a bad experience. We would like to get more details in regards to your stay because your feedback is very important to us as it helps improve on our guests' services. You may share on our official reservations email which is reservation@sheratonkampala.com to enable us follow up and respond accordingly.Kind Regards. Sheraton Kampala Hotel.
by A verified traveler
My experience
Posted 20 Feb 2024 on HotelsMy experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.
Comment from Hotel Management
26 Feb 2024 by Teddy Ssemugera, Reservations Supervisor, Hotel Management
Dear Esteemed Guest,Thank you for choosing to stay at Sheraton Kampala Hotel and for sharing your feedback with us.We are glad to know our services and staff met your expectations and the feedback has been shared with them as a motivation for their good work.However, it is unfortunate that due to the noise, your stay was not comfortable throughout and this has been addressed by updating your profile to ensure that we will always allocate you a room away from the noise should you travel back to Kampala. We look forward to welcoming you back soon.Thank you for your loyalty and support.Yours Sincerely,Teddy SsemugeraReservations Supervisor
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Nice place
Posted 7 Dec 2023 on HotelsThe hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.
Comment from Hotel Management
4 Feb 2024 by R/L, Hotel Management
Dear Dan,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us.We apologize for the delay in your food orders, your feedback is very important to us as it helps improve on our guests' services.We have also started a renovation project where all Hotel facilities are being improved to better our guests' experience during their stay with us.We hope to host you again.Kind Regards.Sheraton Kampala Hotel.
by A verified traveler
Posted 2 Nov 2023
It is a first time experience and I would recommend it to others.
The Gym was fantastic and staff very nice.
Comment from Hotel Management
3 Nov 2023 by R/L, Hotel Management
Dear Philip,Greetings from the Sheraton Kampala Hotel.Thank you very much for the positive review. We hope to host you again whenever you choose to travel to Kampala Uganda.Kind Regards.Sheraton Kampala Hotel.
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by R/L, Hotel Management
Dear Sir/Madam,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us. We did receive your rating and we would like to understand why you were able to score us 6 and not 10.Your feedback is very important to us as this will help us on improving on your experience during the next stay should you choose to stay with us.Kind Regards.Sheraton Kampala Hotel Team.
by A verified traveler
Posted 26 Oct 2023
Staff very friendly ad supportive!
Comment from Hotel Management
27 Oct 2023 by R/L, Hotel Management
Dear Volker,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us and we hope you had a wonderful stay.Your feedback is very important to us and we appreciate.We hope to host you again whenever you choose to travel to Kampala Uganda.Kind Regards.Reservations Team.
by A verified traveler
Posted 21 Oct 2023
great hotel staff, very flexible and friendly
Comment from Hotel Management
24 Oct 2023 by R/L, Hotel Management
Dear Volker,Greetings from the Sheraton Kampala.Thank you for choosing the Sheraton Kampala Hotel for your previous stay.Your honest feedback is highly appreciated and we hope to host you again whenever you travel to Kampala Uganda.Kind Regards.Sheraton Kampala Hotel.
by A verified traveler
Posted 16 Aug 2023
Comment from Hotel Management
23 Aug 2023 by R/L, Hotel Management
Dear Mr. Anthony,Greetings from the Sheraton Kampala Hotel.We hope that you reached safely to your destination.Thank you very much for the feedback and the high scores you gave to us.Kindly let us know incase there is any improvements that you would like us to make inorder to have your stay better than the pervious one should you choose to stay with us again during your travels to Uganda.Looking forward to hosting you again.Kind Regards.Reservations Team.
by A verified traveler
Posted 10 Aug 2023
This is an older hotel so the rooms are slightly smaller however the location is excellent and the rooms have great views. It is within 5 minutes walk of every site of interest in downtown Kampala.
The breakfast is excellent with a huge buffet filled with many items. Multiple restaurants with excellent yet well priced options.
The staff is amazingly helpful and polite.
Comment from Hotel Management
11 Aug 2023 by R/L, Hotel Management
Dear Noah,Greetings from the Sheraton Kampala Hotel.Thank you for choodsing to stay with us and we hope that you had a wonderful stay with us.We are pleased to inform you that our rooms are undegoing renovation and this is being done per floor.Should you choose to stay with us again, we shall surely offer a better room to you so that your experience with us is made better and smooth.Kind Regards.Sheraton Kampala Hotel Team.
