Ratings based on 109 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Sam, Hotel Management
Dear Isabel,Thank you for taking the time to share your feedback. I will share your feedback to the entire hotel team as a way of celebrating the service we delivered.We look forward to welcoming you back to Protea Hotel by Marriott Kampala.Kind Regards Samuel Sembatya
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
17 Jan 2024 by Samuel, Hotel Management
Good day,Thank you for your feedback. We look forward to welcoming you back when your travels bring you back in the area
by A verified traveler
Posted 16 Sep 2023
Awesome
Comment from Hotel Management
16 Sep 2023 by Phiona OPM, Hotel Management
Dear Emmanuel,Thank you for taking the time to give feedback, we appreciate your patronage and look forward to welcoming you back soon.
by A verified traveler
Posted 21 Feb 2023
When i checked in I was not happy about the size of the bed because it was not the standard queen size bed. However the manager on duty Nicholas was very helpful in getting me another room. In the morning i had to leave @9am leaving my partner sleeping. When she was leaving at around 11am the lady Joan at the reception told her that I had not paid for the room. This was a big embarrasment.She went on and paid and called me. I went to the hotel and spoke to Joan who immediately apologised and promised to refund the money in 24hours.This never happened I have tried to get in touch with the manager Samuel Ssembatya to no success they keep on telling me he is in a meeting.Calling the hotel is a bit expensive because i came back to the USA.
Comment from Hotel Management
22 Feb 2023 by Phiona FOM , Hotel Management
Dear Mr. Francis,Thank you for giving us feedback on the issues you registered during your stay. Your feedback does not portray the high standards of service that we are always proud of and we sincerely apologise for the negative experience and wrong billing. Thank you again for taking our call when we reached out to resolve this. We appreciate your patience and want to assure you that this incident has been isolated and the responsible team is in touch with the bank for a completion on the reversal. We hope to have another opportunity to host you again when your travels bring you back to Kampala.
by A verified traveler
Posted 20 Jan 2023 on Hotels
Comment from Hotel Management
20 Jan 2023 by Phiona FOM , Hotel Management
Dear Ms. Desire,Thank you for sharing about your recent stay experience. It is always encouraging to see postive feedback. We have shared the same with the hotel staff as a way of celebrating the great experience they created. Thank you again for sharing feedback. We hope to welcome you back soon.
by A verified traveler
Posted 15 Aug 2022
Everyone here at Protea is amazing. Thank you for making my stay so wonderful.
Comment from Hotel Management
15 Aug 2022 by Phiona OPM, Hotel Management
Dear Mr. Lamare,
Thank you for choosing our property for your stay, we appreciate the business support. Please let us know if there is anything you would like us to improve during your stay. Enjoy the rest of your stay with us.
by A verified traveler
Posted 7 Aug 2022 on Hotels
Comment from Hotel Management
15 Aug 2022 by Phiona OPM, Hotel Management
Dear Mr. Craig,
Thank you for staying with us. We appreciate your feed back. looking forward to your next visit.
by A verified traveler
Posted 4 Aug 2022
by A verified traveler
Work trip
Posted 25 May 2022 on HotelsComfortable but very loud music from surrounding bars/clubs.
Comment from Hotel Management
14 Jun 2022 by Phiona F.O.M, Hotel Management
Dear Mr. Ravi,
Thank you for taking the time to share your stay experience. We will endeavour to allocate a room on the rear side of the hotel the next time you visit, please accept our sincere apologies, the team is here has put some efforts in place to ensure that we resolve the noise issue with our neighbours.
Thank you again for staying with us always.
by A verified traveler
Posted 3 Apr 2022
Noise! Noise! Noise! There are a number of night clubs across the road from the hotel and the music was so loud I had to call reception at 1am and ask to be moved (which they did). The next morning I awoke to the banging of the construction activities happening on the other side of the property! I will not be staying at the Protea again in a hurry (if I do I would definitely find a room as far from the Kololo road as possible), I think Protea are going to struggle to fix this.
Comment from Hotel Management
4 Apr 2022 by Phiona FOM, Hotel Management
Dear Mr. Warren,
Thank you for taking the time to give constructive feed back. A peaceful sleep is paramount and We sincerely apologise that you were inconvenienced in the middle of the night, our efforts to have a quiet street are continuous and we will not rest until we resolve. We have managed to negotiate construction in the day only as opposed to the earlier day and night works last year, it is our hope that we will soon have a quiet neighbourhood with the submissions we have made to the authorities. Thank you for considering us again.
