Ratings based on 71 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from FORT MILL
Posted 19 Apr 2024
I love this place, always.
by A verified traveler from Gillespie
Posted 21 Mar 2024
by A verified traveler
Posted 3 Mar 2024
Services were good
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 16 Dec 2023
Furniture, Aircon, bathrooms need refurbishment
by A verified traveler
Posted 8 Oct 2023 on Hotels
by A verified traveler
Posted 11 Apr 2023 on Orbitz
Very relaxing environment, and very clean
Comment from Hotel Management
14 Apr 2023 by Naomi Musinga, Hotel Management
Dear Maggie,Thank you for sharing your wonderful experience regarding our resort with us; and glad to note that the environment was very relaxing and clean.Management promise to continue offering excellent hospitality products and services that add value to our guests and exceeds their expectations.Looking forward to welcoming you back in the near future.Kind regards
by A verified traveler
Posted 11 Apr 2023
I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much
Comment from Hotel Management
14 Apr 2023 by Naomi Musinga, Hotel Management
Dear Graham,I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your unpleasant experience with us. Your feedback will go a long way in ensuring that our services are improved to the level of our guest's satisfaction.We are committed to offer services that exceed your expectations and we have noted with concern that we did not live up to that promise. Please accept our sincere apologies for the frustration and inconveniences caused. We understand how you felt when you had to wait for a clean room yet you had booked in advance and also could not play golf as planned because there was a tournament. Management has taken your feedback seriously and pledge to take appropriate measures to address the issue of efficiency and accuracy of information provided during booking and promise that the experience will be great during your next visit at the hotel.Once again we appreciate the time you took to share your bad experience with us, and hoping that you will give us another opportunity to serve you better. Kind Regards
by A verified traveler
Posted 28 Feb 2023 on Hotels
Comment from Hotel Management
24 Apr 2023 by Tonny Mugume , Hotel Management
Dear Victor Thank you for your timely feedback, we appreciate and we look forward to hosting you again soon.
