Ratings based on 157 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Comment from Hotel Management
19 Feb 2024 by Harriet, Hotel Management
Dear Shaheen,Greetings and thank you for your feedback and for choosing to stay at the Kampala Serena Hotel. We are delighted to hear that you enjoyed our hotel service, beauty, and class. We apologize for the inconvenience caused by our pillows. We appreciate your suggestion, and we will work on improving them as soon as possible. Your comfort and satisfaction are very important to us. We hope to see you again soon and provide you with a better experience. Thank you for your loyalty and support.Yours Sincerely,GENERAL MANAGER
by A verified traveler
Posted 15 Feb 2024
The grounds and professional staff
Comment from Hotel Management
19 Feb 2024 by Harriet, Hotel Management
Dear Deve,Thank you for choosing to stay at the Kampala Serena Hotel and for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay and that our service, grounds, and associates met your expectations. Your kind words are greatly appreciated and will motivate us to keep up the good work. It was a pleasure to have you as our guest and we hope to see you again soon.Yours Sincerely,GENERAL MANAGER
by A verified traveler
Posted 5 Feb 2024 on Hotels
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler from GRANGER
Posted 12 Jan 2024
by A verified traveler
Posted 29 Dec 2023 on Hotels
by A verified traveler
Posted 25 Dec 2023 on Hotels
by A verified traveler
Posted 22 Nov 2023
Simply the best place to stay in Kampala
by A verified traveler
Beautiful Property
Posted 9 Nov 2023 on HotelsGreat hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
by A verified traveler
Posted 17 Oct 2023
Aging and lack of maintenance. Services are sloth pace.
