Ratings based on 46 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 15 Dec 2022
I liked the location , the service and the staff attitude towards guest was kind, courteous and pleasant. Other Amenities lie shopping malls and restaurants are at a distance . There is always traffic in Kampala. However nothing the hotel can do. This is government and state infrastructure.
Comment from Hotel Management
21 Dec 2022 by Deepak Mishra General Manager, Hotel Management
Dear Our Valued Guest, Renewed Greetings from Dolphin Suites! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Stay Well Stay Safe Always At Your Service
3 out of 5
by A verified traveler

Room for Improvement

Posted 18 Dec 2021 on Hotels
Only one towel in room, AC stopped working, and TV had no channels - but the staff did their best to rectify these things within 24 hours. Once working, TV channels were few. Restaurant menu is very limited and the size of the writing on the menu is so small it’s almost impossible to read it. Staff were great. I just think budget cuts on things like tv, good internet access and menu range has reduced the quality of the hotel. Before Covid it was much better. I hope it improves.
Comment from Hotel Management
18 Dec 2021 by Deepak Mishra, Hotel Management
Dear Guest, Renewed Greetings from Dolphin Suites!! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Always At your service. Regards
3 out of 5
by A verified traveler

Hotel with potential to be better

Posted 22 Nov 2021 on Hotels
Stay was good. No TV working though which was disappointing. One towel in room, even though 2 guests checked in. Had to ask each day for a second towel. Restaurant Menu is limited. Service was a little lazy. Bed comfortable. Room very clean.
Comment from Hotel Management
23 Nov 2021 by Deepak Mishra, Hotel Management
Dear Guest, Renewed Greetings from Dolphin Suites!! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Always At your service. Regards
1 out of 5
by A verified traveler

Posted 16 Apr 2021
Staff sleep in rooms.. my guests complained room was dirty and hotel management wanted a quick fix to of the room for new guests to occupy the room. Very unprofessional
Comment from Hotel Management
8 Jun 2021 by Deepak Mishra, Hotel Management
Dear Sir/Madam Greetings from Dolphin Suites!! Thank you for you valuable feedback we have noted your suggestion, management has taken it seriously. Will look forward to welcome you. Regards Management
5 out of 5
by A verified traveler

Posted 2 Jan 2021 on Orbitz
Comment from Hotel Management
11 Feb 2021 by Manan Joshi, Hotel Management
Dear Guest, Greetings from Dolphin Suites !! Thank you for taking time and sharing the review. We are looking ahead to serve you back. Thanks & Regards, Manan Joshi Operation Manager Dolphin Suites
5 out of 5
by A verified traveler

Posted 23 Aug 2019 on Hotels
Comment from Hotel Management
1 Sep 2019 by Duty manager , Hotel Management
Dear Guest, Greetings from Dolphin Suites!! Thank you for taking time and share your feedback. I am eager to share your valuable feedback to my staff which will make them feel happy and more enthusiastic . We are looking ahead to serve you again in the future. Thank you once again for your feedback. Thanks & Regards Front Office Team Dolphin Suites
4 out of 5
by A verified traveler

Posted 25 Jul 2019 on Hotels
Comment from Hotel Management
1 Sep 2019 by Duty Manager , Hotel Management
Dear Guest, Greetings from Dolphin Suites!! Thank you for taking time and share your feedback. I am eager to share your valuable feedback to my staff which will make them feel happy and more enthusiastic . We are looking ahead to serve you again in the future. Thank you once again for your feedback. Thanks & Regards Front Office Team Dolphin Suites
4 out of 5
by A verified traveler

Posted 9 Jun 2019
Comment from Hotel Management
18 Jun 2019 by Manan Joshi, Hotel Management
Dear Guest, Thank you for taking time and sharing the valuable feedback to us. Me and my team will be happy to serve you in future. Thanks and regards, Manan Joshi Operations Manager Dolphin Suites
5 out of 5
by A verified traveler

Nice and quiet

Posted 28 Mar 2019 on Hotels
Loved the place, very peaceful and that staff was very helpful and friendly. Family friendly on weekends with the floating devices and jump tower.
Comment from Hotel Management
28 Mar 2019 by Manan Joshi, Hotel Management
Dear Guest, Greetings from Dolphin Suites!! Thank you for taking time and share your feedback. I am eager to share your valuable feedback to my staff which will make them feel happy and more enthusiastic . We are looking ahead to serve you again in the future. Thank you once again for your feedback. Kind Regards, Manan Joshi (+256 752 711 277) Operations Manager Dolphin Suites
4 out of 5
by A verified traveler from Kampala

Posted 17 Mar 2019
Staff very helpful. Food was excellent. Only a few tv channels which was a tad disappointing
Comment from Hotel Management
18 Mar 2019 by prasanth , Hotel Management
Dear Mr Anonymous, Greetings from Dolphin Suites!! Thank you for your valuable feedback, we have noted you concerns bout Tv channels it has been taken immediate action. looking forward to welcome you with upgraded services with your next visit. Sincerely, Warm Regards, prasanth Front office Manager +256 752711725
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