Ratings based on 99 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 1 May 2024
Thanks for your warm hospitality. An excellent & relaxing stay. Loved my stay.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 26 Apr 2024
Easy proximity to hospital.
by A verified traveler
Posted 9 Mar 2024
Great rooms.
Clean.
Great AC!
Wifi functional but took hours to set up with tech people.
Kitchen was lackluster, unresponsive to concerns, and routinely served products not as advertised. When addressed the dismissed or gasslighted customers.
by A verified traveler
Posted 3 Mar 2024
The air con. and lockers were not working
Comment from Hotel Management
7 Mar 2024 by Front Office Team , Hotel Management
Dear Jaydev, we sincerely apologize for the inconvenience you experienced with the air conditioning and lockers during your stay. Your feedback is crucial in helping us identify areas for improvement. Rest assured, our maintenance team is actively addressing these issues to ensure a more comfortable and reliable experience for our guests. We appreciate your understanding and hope to have the chance to welcome you back for a much-improved stay.
by A verified traveler
Posted 25 Feb 2024
The rooms are good, area is centrally located perfect to go anywhere all shops, movies etc nearby
No porter or anyone to help you with your bags when you check in you have to carry the bags yourself, the security guards at the gates are LAZY they behave as if they are actually doing you a favour by opening the entry and exit gates HATED THAT
Comment from Hotel Management
7 Mar 2024 by Front Office Team , Hotel Management
Dear Abdulkadir, thank you for sharing your thoughts on the rooms and the convenient location. We're sorry to hear about the challenges during check-in and your perception of the security team. Your feedback is valuable, and we'll address these concerns to enhance our services. We appreciate your input and hope to welcome you again for an improved experience.
by A verified traveler
Posted 18 Feb 2024
We stayed at the hotel on two different occasions. The staff is excellent with one huge exception. Hwd (don't know spelling) is terrible. He typically ignores if we ask a question. He says "no" to almost everything we asked about if he isn't ignoring. When his shift was over and we ask other receptionist the same question is "sure we can do that". I would rate lower but the rest of the staff was outstanding. The problem is that often he is the only receptionist so you cant get simple issues solved until the next day.
We wont be going back.
Comment from Hotel Management
19 Feb 2024 by Reservations Team , Hotel Management
Dear Scott,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our receptionist, and we appreciate your candid comments. Rest assured, we are addressing this matter internally to ensure such incidents do not recur. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,Reservations Team
by A verified traveler
Posted 28 Oct 2023 on Hotels
Comment from Hotel Management
28 Oct 2023 by Reservations Team , Hotel Management
Dear Mary, We're thrilled to have had the opportunity to serve you, and we look forward to continuing to meet and exceed your expectations in the future. Your support is invaluable to us.
by A verified traveler
Posted 25 Oct 2023
