Ratings based on 46 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Great food, friendly staff, beautiful property, private beach access.
Comment from Hotel Management
23 Apr 2024 by Warm Regards, Keith Tomkies – Cluster General Ma, Hotel Management
Dear Manjula,Thank you for sharing your wonderful experience at Anantara Kalutara on Expedia. We are thrilled to hear that you enjoyed the great food, friendly staff, and the beauty of our resort, along with the exclusive access to the private beach. It's our aim to provide a perfect escape, and we're glad it resonated with you. We look forward to welcoming you back for another delightful stay.
by A verified traveler
A fantastic resort..
Posted 2 Nov 2023 on HotelsA nice clean hotel, the staff service was exceptional.
The position of the hotel was in a secluded island and the buildings were newish.
My main worry was that i wouldn't have an internet at times, but again, i was pleased that it was an always on.
The food was of a very high standard, the two restaurants both served meals for their respective cuisines.
The buffet restaurant did a bit of everything..
Had a ace time, very much having to leave the place.
Comment from Hotel Management
3 Nov 2023 by Reshan Kalutanthri , Hotel Management
Dear Bhupinder Mohan, We appreciate the time you have taken to publish your wonderful review about your recent stay with us. It is with great pleasure to note that you have had an amazing time spending in our resort. We are delighted that you were pleased with the service and the hospitality you have received during your recent stay and also we really appreciate your positive feedback regarding our food quality, we do take pride in catering to our guests needs the best way we can. Thank you so much for your kind words and high praise. It was a pleasure having you with us and we all hope that it's not too long before we have the opportunity to welcome you back to Anantara Kalutara for another unforgettable getaway. Kind Regards, Reshan Kaluthanthri Executive Assistant Manager
by A verified traveler
Posted 8 Feb 2022
Good and bad. It’s a beautiful property with beautiful pools. But there’s nothing to do in or around. Food and drink is grossly overpriced, and I speak as someone who had just spent 5 days at the best hotel in Colombo, which was cheap in comparison.
Service which is meant to be friendly becomes intrusive and formulaic. Expect several calls a day to the room. This is what I come on holiday to get away from. For instance, order room service and 5 minutes later a call to see how it is - which means interrupting your meal and answering the phone. In the end I ignored all calls. Unfortunately I could not find a way to silence the room phone, or I would have done. This was exacerbated by the fact that I was added to the WhatsApp of a manager without warning on the day before arrival, and then sent numerous messages trying to upsell services.
There are some security issues. The pool villas cannot be locked. Yes the garden is surrounded by a wall, but it would only take a ladder. I did not like the idea of sleeping in an unlocked room. It would not be an issue but for the fact that a public road bisects the resort by the villas and therefore practically anyone can gain access, as is evidenced by the touts that congregate daily.
Comment from Hotel Management
9 Feb 2022 by Joao Corte Real, Hotel Management
Dear Terence
Thank you for sharing your opinion after your recent stay with us.
I am sorry to hear that you were not completely satisfied with your stay with us.
I will discuss your notes internally, and we will do our best to rectify the shortfalls mentioned in your review. Our overriding goal is always to provide all our guests good and efficient service, as I am sure you will be able to see on your next visit.
Reinforcing our apologies, we are looking forward to having another opportunity to provide you a better experience in the future.
With our kind regards,
Joao Corte Real
General Manage
by A verified traveler
Posted 8 Dec 2019
We had a very disappointing experience with expedia and the resort. After booking the travel , we realized that there is going to be a rain storm during our stay, so we rushed to cancel half a hour after our booking . Expedia and Anantara failed to return our money. This experience will stop us from booking through expedia let alone stay at Anantara in the future.
Comment from Hotel Management
12 Dec 2019 by Darren, Hotel Management
Dear Guest,
i'm sorry we couldn't be of more help on this time with your request. Kindly we are looking forward for your visit to show you our willingness in meeting your expectations during your next stay.
Please feel free to write us in the future if you have any request.
With Kind Regards,
Darren Darwin
General Manager
by A verified traveler
Posted 7 Dec 2019
Comment from Hotel Management
11 Dec 2019 by Darren, Hotel Management
Dear Guest,
Thank you very much for taking your time to rate our resort. I apologize that we did not meet your expectations this time
The team and I hope that your travels will bring you back to stay with us in the not too distant further to show you our willingness in meeting your expectations during your next stay.
I hope to welcome you back so you can experience our world-class service.
With best regards,
Darren Darwin
General Manager.
by A verified traveler
Posted 20 Sep 2019 on Hotels
It rained heavily all the time I was there.. beautiful property but no real beach to speak of. Spa area & treatment was great.
Comment from Hotel Management
21 Sep 2019 by Darren, Hotel Management
Dear Guest,
Thank you for staying in Anantara Kalutara and sharing your experience.
We are blessed with the natural beauty of location and the best team working here.
Please let me know if we can assist you with anything in the future.
Thank you!
Best Regards,
Darren Darwin
General Manager.
by A verified traveler
Posted 16 Sep 2019
Exceptional service at an amazing venue, with good food and relaxing conditions
Comment from Hotel Management
18 Sep 2019 by Darren, Hotel Management
Dear Guest,
We appreciate the time you have taken to publish your wonderful review about your recent stay with us. Reading your positive invaluable feedback regarding your experience with us gives us great motivation for the whole team to hear about your satisfaction. and I will make a point to share this with the team, whom I know they will be very happy in meeting your expectations.
Once again, your valued support is very much appreciated, and we look forward to welcoming you back to the resort. Yours sincerely, Darren Darwin General Manager
by A verified traveler from Kw
Posted 2 Aug 2019
The reaort is amazing , the staff is excelenet they try thier best to make you satisfid and happy , the facilities , the spa was great specially the female lady nadeka she is talented overall i will recomend this resort
Comment from Hotel Management
4 Dec 2019 by Darren, Hotel Management
Dear Rua,
Thank you for sharing your experience on your recent stay with us.
We all are thrilled to read that you enjoyed every bit of your stay at Anantara Kalutara and appreciate your positive feedback regarding resort facilities,Spa and staff, I will share your words of compliments with Nadeeka whom I know will be very happy in meeting your expectations.
It was a pleasure having you all with us and thank you once again for wonderful Review.
Best Regards,
Darren Darwin
General Manager
by A verified traveler from Australia
Posted 21 Jul 2019
An average hotel pretending to be a luxury hotel, during the hot days hotel smells like a cesspit, avoid the expensive rooms next to the cesspit. Very unprofessional staff.
Comment from Hotel Management
31 Jul 2019 by Darren, Hotel Management
Dear Mandy,
Thank you very much for taking your time to give us your feedback following your recent visit. And I am glad to hear that you're pleased with our facilities.
I apologize that we did not meet your expectations with our service this time.Your valued comments have been shared with Relevant Departments and we believe that your feedback will help us to avoid such issues in the future.
We are looking forward for your visit to show you our willingness in meeting your expectations during your next stay with Anantara kalutara.
With Kind Regards,
Darren Darwin
General Manager
by A verified traveler from California
Posted 18 May 2019
Everything so good , excellent service.! Perfect place for Vacation , quite but, close to every thing we need..! Can’t wait to comeback. Already missed everything..! Well come Dancer almost make my tear come out..! Fell like we are Royalty..! We have everything in Once Resort Spa, Gym. Restaurant 24 hours.! Can walk to the Ocean beautiful View can not say enough..! Love love and love ..!
Comment from Hotel Management
21 May 2019 by Darren, Hotel Management
Thank you for taking the time to share your experience with us. We all are glad to read that you enjoyed your stay with us and my team managed to deliver you exceptional service throughout your stay. I will share your words of compliments with the whole team whom I know will be very happy in meeting your expectations. Thank you again and we hope to welcome you back to Anantara Kalutara in the near future. Best Regards, Darren Darwin General Manager.
