Ratings based on 256 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Remi,We are sorry to hear that your stay was not a complete success, and regret the inconvenience that you have experienced during your stay. Your feedback is important to us and should there be anything we can do to improve our guest stay experience, please do not hesitate to contact us.We hope that this experience would not deter you from returning to experience a Holiday Inn Express branding and look forward in welcoming you back in the near future! Warm regards,
by A verified traveler from Steelton
Posted 31 May 2024
Great property. Nice breakfast. Very good customer service.
Comment from Hotel Management
1 Jun 2024 by Maran - Assistant Rooms Division Manager, Hotel Management
Dear Hector,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon!I'm please to know that our Select Service Model hotel met your needs as a smart traveler, in particular our Express Start Breakfast and the great service provided by our team. Your kind compliments to the team will be an added boost to their efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,
by A verified traveler
Posted 23 May 2024
Hotel should have shuttle service to pick up guests from and to airport
And drop guests around .
Comment from Hotel Management
25 May 2024 by Maran - Assistant Rooms Division Manager, Hotel Management
Dear Hemant,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant with us and thank you for choosing us as your preferred choice of accommodation. Your kind review will be celebrated with the team in each of their contribution of making a magnificent guest experience.In regards to the feedback about shuttle service, this is due to us being a select service property under the Holiday Inn Express branding where we do not offer some services you may receive at other bigger properties. Although we do provide this service internally, our reception team is always willing to arrange a taxi or external limo service for our guests based on the needs.Once again, thank you for your review and despite your stay not being a complete success due to the reason you had highlighted, we are glad that your stay has been comfortable generally. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon!
by A verified traveler
Posted 9 May 2024
Wish the room was more spacious. Overall, it was a great stay. Thanks.
Comment from Hotel Management
10 May 2024 by Maran - Assistant Rooms Division Manager, Hotel Management
Dear Jianfeng,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a great stay with us. Your lovely review will be celebrated with the team in their effort in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Although you found the room small, we are glad that you still had a good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
by A verified traveler from San Fernando
Posted 9 May 2024
The staff was rude to me
Comment from Hotel Management
10 May 2024 by Maran - Assistant Rooms Division , Hotel Management
Dear Fareed,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!I am sorry to hear that your stay was not a complete success due to the service from our desk team. These incidents are not reflective of our service standards and I do apologize for the inconvenience you have experienced. Since receiving you feedback, this matter also has been brought to the attention of our management for continuous improvements on guest service experience.Although you had faced this one particular incident, we are glad and extremely grateful that you still had a good experience with us and have provided us such good rating.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
by A verified traveler from Sunrise
Posted 27 Apr 2024
Good job
Comment from Hotel Management
28 Apr 2024 by Maran - Assistant Rooms Division , Hotel Management
Dear Jesus,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Madison,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to me directly.Warm regards,
by A verified traveler
Posted 9 Apr 2024
Clean facility and friendly staff
Comment from Hotel Management
11 Apr 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Rajeev,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 7 Apr 2024
Very clean . Dining clean good food . Friendly staff’SpeacialyKim pong & yusuph are good .
We talk to them ,Kim pong helping for to go out .
Comment from Hotel Management
8 Apr 2024 by Ning Sutinan S (Operations Manager), Hotel Management
Dear Chhinder Pal,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant stay and especially you have enjoyed room cleanliness, Express Start Breakfast and warm hospitality from our team members. Your kind compliment to Yusuf and Kim Peng will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 27 Mar 2024
The staff is always courteous and go out of their way to make your stay a pleasant one.
The rooms are clean and the beds, very comfortable.
Have always enjoyed staying here.
Comment from Hotel Management
30 Mar 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Prabha,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness, comfy bed and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,
