Ratings based on 461 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Clean, well run. Just way older than the other Holiday Inn Express & Suites across town. Meant to stay there. Will in the future.
by A verified traveler
Posted 1 Jun 2024
Place was older but clean. Little hard to find driveway due to lights out and road construction.
by A verified traveler
Posted 31 May 2024
Terrible staff. They canceled my reservation without notifying me. The staff did not care that I arrived late with kids they basically left me to start looking for accommodation at 1 AM. Very un impressed and very uncaring staff. Not sure if i will ever recover from this. Terrible customer service.
by A verified traveler
Posted 23 May 2024
Could be better. Out of date
by A verified traveler
Posted 19 May 2024
Pool didn’t work , shower knob was broken , 4 ppl room only 1 tiny bar of soap and 1 mini bottle of conditioner not even shampoo , breakfast orange juice was water with a hint of orange juice
by A verified traveler
Posted 4 May 2024
We were only there as a stop off point on our way to Toronto. Staff was very nice, the room was clean.
by A verified traveler from Jackson
Posted 30 Apr 2024
Pool was close
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 12 Apr 2024
Breakfast was unimaginative. Food supply truck arrived too late first day. Staff called in sick second day. Staff that was there did the best the could. We went elsewhere for breakfast 3rd morning.
Card key system had multiple problems. Room for fellow traveler was unmade. Toilet overflowed. Room was quiet and we slept well. All staff was pleasant and tried to overcome these problems. I would pay more & go somewhere else.
by A verified traveler
Posted 9 Apr 2024
We initially rented 2 rooms at another hotel for our daughter & friends and another for us for her 14th birthday. When I arrived at check-in, I was informed the pool was out of order and apparently had been for weeks. That was the whole point of the reservation! I cancelled that reservation and made new arrangements from their parking lot. When we arrived, literally 10 minutes later, Amanda was able to get us rooms close together and the pool was working. The girls had a blast and the rooms are basically soundproof, so I was able to relax. Breakfast was fantastic and a very wasy way to feed seven teenage girls. I saw that I could buy the shampoos etc online, but I would really like to be able to purchase the coffee. Thank you, Amanda, for accomodating us so quickly.
