Ratings based on 552 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Unheated pool as advertised.
by A verified traveler
Posted 26 May 2024
This was the Murphy’s Law of hotel stays. If something could go wrong, it did.
Starting with the positive - the hotel is a fairly new building, the area around it is fine, and the staff were all friendly and tried to correct issues they didn’t create.
Now for the rest: we arrived for our reservation around 10 pm to find the hotel was overbooked, so they could only offer a room with a king bed, pull out couch and no TV. We accepted because this was not really a big deal.
When we got to the room, the bed had been slept in and there were wet towels covered in body hair in the shower. There were no linens for the pullout. At first the front desk assured us the room had been cleaned, but agreed to clean it when we told them about the hairy wet washcloth in the shower. While we waited in the lobby, we discovered the 24-hour coffee service was empty and the lobby bathroom toilet was leaking with a puddle on the floor and wouldn’t flush. When we got to our freshly cleaned room around 11 pm, there were only sheets for the pullout and we had to get blankets from the car for our kids. Then, overnight, the toilet clogged and became unusable. When we went to shower the next morning, we had 3 towels for 4 people. Breakfast was not great either; they were out of hot food by 9:15, out of regular coffee, out of milk for cereal, and the pancake machine was broken. The whole stay was one thing after another. Staff were apologetic and did their best, but we wouldn’t stay here again.
by A verified traveler
Posted 24 May 2024
Nice staff and convenient location. The bed was comfortable.
by A verified traveler
Posted 23 May 2024
Staff was extremely friendly.
by A verified traveler
Posted 21 May 2024
The entrance from Main Street was not marked with any signs and NO lights. It was confusing because my GPS took me to Holiday Inn but I had a reservation at Holiday Inn Express. From the parking lot, we didn't see the Express sign but the staff person politely told us to check over the Express hotel.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
Room was dirty
by A verified traveler
Posted 12 May 2024
Nearby to Kalamazoo. The breakfast is decent, the bed is comfortable and the room is quiet. If you want frills, stay somewhere else. If you want a nice place to sleep, here you go.
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 5 May 2024
We had to ask for towels and for some reason the one we had was damp. The pool is a bit small and breakfast was lacking. The water, orange juice etc was broken. Overall comfortable and and ok stay.
