Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Loved the room and the affordability.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Teresa,We are delighted to hear you enjoyed your room and found our prices reasonable. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 11 May 2024
Close to university
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Barbara,We are delighted to hear that you found our hotel's proximity to the university convenient for your stay. We hope you had a pleasant time exploring the area. If you have any more feedback to share, please feel free to reach out to us directly.
by A verified traveler
Posted 8 May 2024
Location and customer service
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Burieti,We're glad to hear you found our location favorable. Our team strives to provide excellent customer service to all guests. Should you have any further feedback, please don't hesitate to contact our management team directly. Safe travels!
by A verified traveler
Posted 27 Apr 2024
I had a terrible experience at this hotel. Having the room next to the loudest elevator on Earth was only part of the problem. Some guests on our floor were very loud until after 4:00am. Partying, fighting, slamming doors, screaming. I called the front desk at 2:30am requesting assistance. Nothing was done. I called again at 4:00am begging for assistance. They finally quieted down after 4:15am. Needless to say I will not stay here again. The staff did nothing to ensure I had. A good experience at their establishment.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Jennifer,We are sorry to hear about your recent experience at our hotel. Guest comfort is our top priority, and we regret any inconvenience caused by noise disturbances. Your feedback is valuable, and we will address this issue with the team to prevent similar occurrences. Your comments will help us improve our services for all future guests.
by A verified traveler from Kitchener
Posted 22 Apr 2024
This is our favorite hotel when passing through Kalamazoo. Rooms are clean and well maintained. Staff are friendly and helpful.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Peter,We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and well-maintained. Our team always strives to provide excellent service to all our guests. Your kind words will be shared with our staff to motivate them further.
by A verified traveler
Posted 19 Apr 2024
Nice property, great amenities, friendly staff. Amazing city!
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Nora,We are delighted to hear that you enjoyed our property, amenities, and friendly staff during your stay. We agree, our city is truly amazing! Should you have any further feedback or need assistance, please don't hesitate to reach out to the hotel management directly.
by A verified traveler
Posted 15 Apr 2024
Room very clean and comfortable. Suggest breakfast includes meat alternatives to only pork products - turkey sausage, for example.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Michael,Thank you for your feedback on our clean and comfortable rooms. We appreciate your suggestion for breakfast options and will pass it along to our team for their consideration. Your input is valuable to us in enhancing our guests' experience.
by A verified traveler
Posted 14 Apr 2024
There was a lot of noise at 2.30 am till 4.30 am.
Although management was given notice about the need for gluten free food at breakfast , it was not catered for, not even gluten free bread. The lady on kitchen duty was helpful and made some scrambled eggs, which was nice of her. She hadnot been informed.
Also a little disappointing that plates and cutlery were plastic as it is billed as a 4 star hotel.
Staff were polite and helpful.
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Hello Julie, I apologize for the inconvenience caused by the noise disturbance during your stay. We appreciate your feedback regarding the gluten-free options and will use this to improve our services. We're glad to hear that our kitchen staff could assist with your breakfast request. Your comments on the plastic cutlery will be shared with the management team for review. Thank you for recognizing the polite and helpful nature of our staff.
by A verified traveler
Posted 14 Apr 2024
My brother and i stayed here for the weekend fir comic con and it was 10 minutes from downtown !
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Jessica,We are thrilled to hear that our convenient location met your needs for attending Comic Con downtown! If you have any further feedback on your stay, please feel free to reach out to our management team.
by A verified traveler
Posted 8 Apr 2024
Nice place to stay
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Duncan,We're pleased to hear you found our hotel to your liking. Your feedback is appreciated. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.
