Ratings based on 972 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
You have great staff and the rooms are good. Entry way mats are filthy - even though they say they wash them weekly. Spruce up your entry and hallway carpets and you might live up to your name. Tough neighborhood with gang-bang Red Roof next door - bleeds into your facility. Again, Your staff there is great!
by A verified traveler
Posted 16 Jun 2024
Lot of drug activity. The sheets had cigarette burn holes in them. The mattress had several blood stains in it. They refused to give us our money back. The is a 15 minute policy to inspect the room i highly recommend not staying here but if you do make sure to inspect the room quickly in 15 mins and pull off the sheets.... absolutely disgusting
by A verified traveler
Posted 15 Jun 2024
They cancelled our reservation at last moment.
by A verified traveler
Posted 13 Jun 2024
Alright for the price.
by A verified traveler
Posted 10 Jun 2024
Shower drain plugged - toilet barely flushed - fan vent in bathroom hanging on by a thread -stayed on 4th floor with elevator out of service - hallway carpets nasty gross - king size bed was good 👍
Comment from Hotel Management
11 Jun 2024 by Jasmine .S, Hotel Management
Dear Shelly Thank you for taking the time to tell us about your stay. Baymont Inn & Suites understands that the elevator being down can cause a problem. We will handles these matters in an orderly fashion.
by A verified traveler
Posted 8 Jun 2024
Staff was friendly but the elevator is broken and has been for awhile apparently. There were never any clean towels even after asking 5 different times. A lot of random people walking around outside and making noise at night.
Comment from Hotel Management
9 Jun 2024 by Jasmine .S, Hotel Management
Dear KanieshaThank you for taking the time to tell us about your stay. Please accept our deepest apologizes. Baymont Inn & Suites will handle these issues accordingly. We hope to better serve you in the future.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Jasmine .S, Hotel Management
Thank you for taking the time to leave a review about your stay at Baymont Inn & Suites. We greatly appreciate you telling us about your stay and hope to serve you in the future.
by A verified traveler
Posted 2 Jun 2024
The hotel was in terrible conditions. The staff did their best to maintain and accommodate, but flies in our rooms, huests pounding on our ceiling at all hiurs of the night, broken elevator, ec.
Comment from Hotel Management
3 Jun 2024 by Jasmine .S, Hotel Management
Dear BenjaminThank you for taking the time to tell us about your experience at Baymont by Wyndham Kalamazoo West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.
by A verified traveler
Posted 1 Jun 2024
Putting a family with children on a top floor with a broken elevator, one bed missing the comforter, sheets werent clean, had stains. Pillow smelt like Marijuana.
Comment from Hotel Management
2 Jun 2024 by Jasmine .S, Hotel Management
Dear Sara Thank you for taking the time to tell us about your experience at Baymont by Wyndham Kalamazoo West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.
