Ratings based on 17 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Our stay was incredible. Lovely beaches and pools, impeccable service, and beautiful, spacious rooms. Facilities like the spa and gym were top notch, refined and stylish without being fussy. Would stay here again in a heartbeat, highly recommend for anyone looking for a quiet, stress free stay.
Comment from Hotel Management
9 May 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Nick,Mahalo nui for sharing your experience. We are delighted to hear that you enjoyed your stay! We hope to welcome you back to Kona Village very soon.A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 1 May 2024
We had stayed at Kona Village many years ago before it was destroyed by a tsunami. We were excited when we heard it had reopened, but worried that it may have lost some of it's charm. We were thrilled that it is still the unique, wonderful place it always was, but a lot more luxurious. The hales are very comfortable and quiet. The bathrooms are huge and include an outdoor shower that we used every day. The staff is amazing, friendly and very helpful. We enjoyed all of the dining options and only went off property to the hotel next door for one dinner. We're already trying to figure out when we can return. We can't imagine stying at any other hotel on the big island!
Comment from Hotel Management
1 May 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Janet,Mahalo nui for sharing your experience with us. We are delighted that we could welcome you back to Kona Village to experience its timeless magic. We hope to welcome you back many times in the future!A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Kathleen,Mahalo nui for your 5-star review! We hope to welcome you back to our Hawaiian Hideaway very soon.A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Eleazar,Mahalo nui for your 5-star review! We greatly appreciate you taking time to share your feedback and we look forward to welcoming you back in the future.A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Marc,Mahalo nui for your 5-star review. We are delighted to hear you enjoyed your stay and we look forward to welcoming you back.A hui hou,Maria RodriguezResort Manager
by A verified traveler
Posted 25 Feb 2024
Gorgeous property and wonderful staff
Comment from Hotel Management
28 Feb 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Andrew,Mahalo nui for your 5 star review and kind words. We appreciate you taking the time to share about your experience and we look forward to welcoming you back again in the future.A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 13 Feb 2024
The property is absolutely beautiful and brand new, rooms are huge, every room has balcony. Staff is extremely friendly, helpful and attentive.
But,
Food is ok not outstanding. I ordered twice eggs Benedict ( once with ham and with turkey bacon second time) and had horrible heartburn. Has to take medication. Had lunch and Poké bowl in 1 restaurant was overly salty and the other restaurant was tasteless. The other thing is you are in the middle of nowhere ( at least that’s how it feels like) so your food options are very limited .
Comment from Hotel Management
23 Feb 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Larissa,Mahalo nui for sharing about your experience. We greatly appreciate your feedback and will use it to continue refining our services. We hope to welcome you back again in the future for an enhanced dining service experience.A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 10 Jan 2024
This property is ok. The check-in staff is unprofessional and crooked. They clearly haven’t been trained. I had a far better experience at the Four Seasons and the Mauna Lani. We will always choose those resorts over Kona Village.
Comment from Hotel Management
12 Jan 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Sheila,Mahalo nui for sharing about your experience. We are disheartened to hear that your check-in experience was less that exceptional and that our front desk team did not make you feel like ohana. This is not how we hoped your experience would be. We hope to have the opportunity to welcome you back and provide the incredible experience that so many of our guests have grown to love.Mahalo,Maria Jose RodriguezResort Manager
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha Leo,Mahalo nui loa for your 5-star review! Your feedback is greatly appreciated and we look forward to welcoming you back very soon.A hui hou,Maria Jose RodriguezResort Manager
by A verified traveler from Burbank
Posted 25 Dec 2023
Comment from Hotel Management
9 Feb 2024 by Maria Jose Rodriguez, Resort Manager, Hotel Management
Aloha,Mahalo nui for your 5-star review. We look forward to welcoming you back in the future.A hui hou,Maria Jose RodriguezResort Manager
